Application Support Consultant

Position Type: Permanent / Full time
Location: Istanbul & Ankara

About Sestek

Sestek is a global technology company helping brands with conversational AI and Analytics solutions, to be data-driven, work efficiently, and deliver better experiences for their customers. Since 2000, Sestek has been developing patented technologies, leading a pioneering role in the collaboration between academia and industries such as financial services, telecommunications, retail, and the public sector. Sestek’s AI-powered solutions depend on text-to-speech, speech recognition, natural language processing, and voice biometrics technologies.

About the Job

We are the market leader in Conversational AI and Analytics Solutions in Turkey, and we are becoming a global brand with our increasing international projects. We are looking for an Application Support Consultant to join our İstanbul or Ankara team. If working on AI-powered technologies excites you, you might be the one we are looking for.


  • Good knowledge of Sestek Products on both front-end and back-end side.
  • Being able to install Sestek products for different environments (Test, Preprod and Production) with the coordination of project manager,
  • Solving technical problems during projects and after the production according to service level agreements
  • Giving basic level application support to the customers (Guidance for how to use the application)
  • Responding to partner and customer enquiries through e-mail, ticket system and calls.
  • Overseeing and follow-up on open customer issues
  • Recording and manage best practice resolutions for company’s self service knowledge base
  • Developing customer relationships through professional, dependable and accurate interactions
  • Offering proactive communication to clients, account managers and project managers


  • Bachelor’s Degree in Computer Science/Engineering, Information Systems and Technologies or related area
  • Minimum 4 years of experience in support engineering
  • Minimum 2 years of experience working in handling tickets, working with project management, product management and software development teams.
  • Great to have 2-year experience of Nuance, Verint or Nice call recorder solutions.
  • Mid-level technical understanding and management of MS SQL Server and PostgreSQL Server
  • At least mid-level database querying skills (Esp. for MS SQL Server )
  • Mid-Level management skills for Microsoft Windows Servers , Installation and Configuration of its features such as IIS, .NET Framework…etc
  • Basic network knowledge (TCP,UDP protocols; MRCP,SIP, etc.)
  • Nice to have understanding of DevOps environment
  • Good command of debugging and diagnostic skills
  • Common understanding of a software application architecture
  • Advanced in English both spoken and written
  • Excellent communication skills, customer orientation and organizational awareness
  • Successful in time management and compatible with flexible working hours
  • Ability to work in a fast-paced environment and can handle changing priorities

To apply for this position, please send your CV to, and do not forget to insert the name of the position in the subject line of your email.