Conversational AI

Conversational AI enables a natural interaction between humans and machines. With the help of natural language processing, conversational AI allows customers to interact with systems in their own words, in speech or in writing. Using this technology, companies present intelligent self-service solutions to their customers. And these solutions help increase automation, minimize operational costs and improve business efficiency.

Sestek’s Conversational AI Solutions include Conversational IVR, Chatbot, Virtual Assistant.

Conversational Analytics

Customer interactions include great amounts of data about call center performance, customer satisfaction, and business efficiency. Conversational Analytics helps organizations transform this into useful insights across multiple channels to pinpoint customer problems, solve them faster and improve the customer experience as a whole.

Sestek AI-powered Conversational Analytics solutions include Speech Analytics, Text Analytics, Agent Performance Analytics, and IVR Analytics.

On-premise AI

Sestek On-premise AI ensures data protection for organizations that prefer an on-premise structure to cloud-based structure. The technology not only answers security concerns of organizations but also contributes to business efficiency with its prediction, classification, and regression capabilities.

Sestek On-premise AI automatically classifies customer data from multiple channels such as web, e-mail, or social media. By using these insights, On-premise AI helps organizations to predict customers’ future behavior. So they can detect possibilities of fraud, churn and upsell and take necessary actions on time.