Intelligent tools to better understand & serve your customers
Whether it’s a self-service channel that feels natural to customers or a tool categorizing thousands of customer requests in the blink of an eye, Artificial Intelligence (AI) lays in the heart of our solutions. Powered by this technology, our conversational and analytics solutions ensure an enhanced customer experience while providing businesses with intelligent tools to better understand and serve their customers.
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Conversational AI enables a natural interaction between humans and machines. With the help of natural language processing, conversational AI allows customers to interact with systems in their own words, in speech or in writing. Using this technology, companies present intelligent self-service solutions to their customers. And these solutions help increase automation, minimize operational costs and improve business efficiency.
Customer interactions include great amounts of data about call center performance, customer satisfaction, and business efficiency. Conversational Analytics helps organizations transform this into useful insights across multiple channels to pinpoint customer problems, solve them faster and improve the customer experience as a whole.
Sestek On-premise AI ensures data protection for organizations that prefer an on-premise structure to cloud-based structure. The technology not only answers security concerns of organizations but also contributes to business efficiency with its prediction, classification, and regression capabilities.
Sestek On-premise AI automatically classifies customer data from multiple channels such as web, e-mail, or social media. By using these insights, On-premise AI helps organizations to predict customers’ future behavior. So they can detect possibilities of fraud, churn and upsell and take necessary actions on time.
Find Out How AI-powered Conversational Solutions Can Help Your Organization