Artificial Intelligence (AI)
Whether it’s a self-service channel that feels natural to customers or a tool categorizing thousands of customer requests in the blink of an eye, Artificial Intelligence (AI) lays in the heart of our solutions. Powered by this technology, our conversational and analytics solutions ensure an enhanced customer experience while providing businesses with intelligent tools to better understand and serve their customers.
Conversational AI enables a natural interaction between humans and machines. With the help of natural language processing, conversational AI allows customers to interact with systems in their own words, in speech or in writing. Using this technology, companies present intelligent self-service solutions to their customers. And these solutions help increase automation, minimize operational costs and improve business efficiency.
Customer interactions include great amounts of data about call center performance, customer satisfaction, and business efficiency. Conversational Analytics helps organizations transform this into useful insights across multiple channels to pinpoint customer problems, solve them faster and improve the customer experience as a whole.
Sestek On-premise AI ensures data protection for organizations that prefer an on-premise structure to cloud-based structure. The technology not only answers security concerns of organizations but also contributes to business efficiency with its prediction, classification, and regression capabilities.
Sestek On-premise AI automatically classifies customer data from multiple channels such as web, e-mail, or social media. By using these insights, On-premise AI helps organizations to predict customers’ future behavior. So they can detect possibilities of fraud, churn and upsell and take necessary actions on time.
With Sestek Speech Recognition, machines and applications can understand user commands in spoken language.
Sestek Text-to-Speech vocalizes texts in real time in a clear and human-like way.
Everyone’s voice is unique, just like their fingerprints or iris. Unlike PINs, passwords and answers to challenge questions, voice biometrics can’t be compromised without the knowledge of the voice’s owner.
Natural Language Processing
Sestek Natural Language Processing enables human-machine interaction in natural dialog, allowing users to speak to systems in their own words rather than through a menu of fixed phrases.
Artificial Intelligence (AI)
Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems.
IVR is the technology for providing fast and friendly self-service to your customers. This technology uses natural language processing to enable human-like interactions with IVR systems.
Sestek Call Recording captures all call center interactions and separate customer and agent audio through stereo recording.