Sestek was recognized for receiving the highest overall vendor satisfaction rating from customers in DMG Consulting’s the 2018–2019 Speech Analytics Product and Market Report. DMG Consulting, a leading independent research,...
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Increasing Call Center Efficiency with Speech Analytics: A Case Study in the Banking Industry Increased competition in the financial services industry is forcing banks to work even harder to gain...
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The number of attempts to defraud organizations is increasing each day. Today’s fraudsters are skilled in social engineering—the use of deception to obtain confidential information—and use sophisticated methods. Thus, they…
Using a new technology has always required us to understand it first. We had to communicate with the technology on its terms. That is why even a simple task could...
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We’ve all experienced that sense of dread: calling a customer support line only to be met with a robotic, confusing phone menu. Finding the menu option that meets your needs...
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Check out our newsletter that covers latest news about our company
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Check out our newsletter that covers latest news about our company
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Intelligent virtual assistants are growing in popularity. Consumers enjoy using them as personal assistants to accomplish a wide variety of tasks with ease. In the business world, meanwhile, virtual assistants…
Check out our newsletter that covers latest news about our company
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