As voice is transforming into a natural interface for us, more industries are including conversational technologies in their applications. The gaming industry is among them. Lately, Hasbro released a voice-activated...
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Microsoft to Invest $1 Billion in Artificial-Intelligence Startup Microsoft is making a $1 billion investment on OpenAI. The company was founded by Elon Musk and Sam Altman to do research...
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Contact center interactions include invaluable insights about customer experience, agent performance and contact center efficiency. But revealing these insights requires in-depth evaluation. When the volume of call contact centers receive...
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Hepsiburada Increased Self-Service Rates with Speech Enabled IVR We participated in the Customer Services and Experience Event in March. At the event, we gave a presentation with Hepsiburada to share...
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Are you planning a vacation? Conversational AI can help. As humans, we love to explore, we love to travel. And we expect this experience to be frictionless from the beginning...
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Chatbots are everywhere. They mean a lot for businesses with the opportunities they provide. But they offer a lot for individuals too. The increasing number of people are engaging with...
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AI-101: Introduction to AI-related Terms Artificial intelligence is among today’s popular buzzwords. Businesses cannot stop talking about it. Here is a guide that explains some of the key terms associated with...
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As human, we like to interact with applications via voice. Because it is easy. This is the main reason behind the increasing use of voice-based applications and digital devices. As...
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120 AI Predictions for 2019 "In 2019, AI will get down to work beyond the hype and the headlines. To make people and processes smarter..." Here is what business leaders think about...
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Empowering Call Centers with AI-Based Automation and Analytics As customer expectations continue to increase, businesses look for effective ways to improve customer satisfaction with minimum costs. AI technology arises as...
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