As human, we like to interact with applications via voice. Because it is easy. This is the main reason behind the increasing use of voice-based applications and digital devices. As...
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Empowering Call Centers with AI-Based Automation and Analytics As customer expectations continue to increase, businesses look for effective ways to improve customer satisfaction with minimum costs. AI technology arises as...
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CHATBOTS for HEALTHCARE Intelligent healthcare services through a conversational experience USE CASES 1 CARE MANAGEMENT • Delivering crucial information to patients about conditions, illnesses or upcoming procedures. • Offering consultation...
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Increasing Sales with Speech Analytics Today sales success depends on how well you understand your customers. Understanding customers’ needs and expectations require listening to them while monitoring their end-to-end journey....
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When it comes to audio forensics, many of us can easily imagine a scene where some serious-looking guys listen to an audio recording while looking at an audio waveform on...
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Sestek was recognized for receiving the highest overall vendor satisfaction rating from customers in DMG Consulting’s the 2018–2019 Speech Analytics Product and Market Report. DMG Consulting, a leading independent research,...
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Attracting New Customers Is Expensive It is always cheaper to keep your current customers than attract new ones. According to the Harvard Business Review, acquiring a new customer is anywhere...
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