We saw a tremendous increase in the use of voice technologies in 2019. Conversational AI, voice recognition and NLP were among the popular technology concepts of the previous year. It...
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Even though it seems that the term has been in circulation for recent decades, the first known use of “inaccessible” was in the 15th century, according to Merriam-Webster Dictionary. After...
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As we are heading towards 2020, we see lists of all sorts about the upcoming trends of the new year. Technology trends are among the most clicked (!) ones. Here...
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Here’s the bottom line. Speech analytics is a must-have solution if you are willing to increase the effectiveness of your contact center. DMG Report’s estimation shows us that the adoption...
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