No doubt about it, quality management is a must for call centers to ensure effective customer services. Providing high-quality services require call centers to identify calls that are failing to...
Read More
With each new day, we wake up to a world where Artificial Intelligence is used in a more effective way. We see AI solutions that are becoming widespread in various...
Read More
A few years ago, websites, apps, and social media were the options to reach a company fast. But the response rate on these channels was too slow for our patience....
Read More
A few days ago, I received a link to an article titled “Artificial intelligence vs. human authenticity: are creative jobs in danger?” Since then, I have been pondering the concepts...
Read More
Customer satisfaction is the key factor behind the success of a business. The more satisfied a customer is, the higher the chances they become loyal customers. This means they will stay with your brand...
Read More
AI-Based Tuna Examinator Tuna is among the main ingredients of sushi. It plays an important role in Japanese kitchen, tuna examination is a serious task. A Japanese inventor developed an AI-based...
Read More
Double-Digit Increase in Sales Performance Credit Europe Russia enjoys double-digit increase in call center performance, thanks to Speech Analytics technology. The bank was searching for solutions to increase the efficiency of customer...
Read More
Speech recognition technology has become an increasingly popular concept in recent years. From organizations to individuals, the technology is widely used for various advantages it provides. One of the most...
Read More
Insurance is among the most affected sectors by COVID-19. In such crises, uncertain conditions increase customer concerns, and this means huge spikes in customer contacts, claims, and complaints. Insurance companies...
Read More
We Need AI More Than Ever There is growing fear about the spread of the COVID-19 that points out the same question: Can AI help us solve this problem faster?...
Read More
