Business Analyst Consultant

Position Type: Permanent / Full time
Location: Istanbul

About Sestek

Sestek is a global technology company helping brands with conversational AI and Analytics solutions, to be data-driven, work efficiently and deliver better experiences for their customers. Since 2000, Sestek has been developing patented technologies, leading a pioneering role in the collaboration between academia and industries such as financial services, telecommunications, retail, and the public sector. Sestek’s AI-powered solutions depend on text-to-speech, speech recognition, natural language processing, and voice biometrics technologies.

About the Job

We are the market leader in Conversational AI and Analytics Solutions in Turkey, and we are becoming a global brand with our increasing international projects. We are looking for Business Analyst Consultant for our Istanbul Office. If working on AI-powered technologies excite you, you might be the one we are looking for.

  • Learning the details of SESTEK solutions
  • Developing strong relationships with customers and development teams
  • Analyzing business needs and designing the best solution within SESTEK products.
  • Providing consultancy service and training to customers using SESTEK products.
  • Providing support to project teams in analysis, design or consultancy services during projects.
  • Maintaining relationships with customers to increase customer commitment.
  • Assisting with high-severity requests or issue escalations, as needed
  • Reporting on product-based demands of customers

General Requirements

  • University degree in science and engineering field
  • Excellent verbal and written communications skills in Turkish & English
  • Experience in business analysis or software product consultancy is a plus
  • Driver’s license (class B)
  • For male candidates, no outstanding military obligations (completed, exempt or postponed)

Technical Requirements

  • General knowledge of information technologies.
  • Knowledge of telephony and contact center technologies is a plus.
  • Knowledge/experience with MS SQL or Javascript is a plus.
  • Experience in speech technologies is a plus.

Important Notice: Please submit your CV to hr@sestek.com with reference code “BAC01”