In-depth analysis of call center interactions via call recording

Call Recording

Call Recording & Screen Recording

Call Recording & Screen Recording Call center interactions contain crucial data about call center performance and customer satisfaction. But if they are not analyzed, they don’t mean anything.

Sestek’s interaction recording solutions, Call Recording, and Screen Recording enable an in-depth analysis by capturing and recording 100% of call center interactions.

Sestek Call Recording captures all call center interactions and separate customer and agent audio through stereo recording.

Sestek Screen Recording captures agents’ screens during customer interactions to offer a complete view of the customer-agent experience.

Benefits

Adherence to Regulations

Call center interactions need to be captured not only for quality management but also for regulatory compliance. Failure to comply with call center regulations can result in extensive fines and litigation. Sestek’s Call Recording and Screen Recording help call centers to avoid these risks by ensuring regulatory compliance.

In-depth Interaction Analysis

Sestek Call Recording and Screen Recording solutions capture, archive and retrieve voice and video interactions. These solutions enable organizations to apply detailed analytics and data-mining methods through Conversational Analytics integration. Thus, they can gain invaluable insights into customer satisfaction and agent performance.

Flexible Structure

Sestek Call Recording and Screen Recording solutions can easily be integrated to unique operational requirements of call centers.  These solutions offer organizations the flexibility they need by supporting any telephony environment and providing multi-site and concurrent recording features.

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