TEXT-TO-SPEECH CASE STUDY

THIS BANK LAUNCHES TALKING ATMS FOR THE DISABLED

THE CUSTOMER

Turkey’s 4th largest bank, Yapı Kredi, wants to provide assistive technologies that help accessibility of customers with disabilities. The bank implemented an innovative project “Banking for the Disabled” that offers easy access to banking services. ATM experience is one of the important channels that needed improvement.

THE PROBLEM

For the “Banking for Disabled” project, Yapı Kredi was searching for a speech synthesis solution that vocalizes text in real time. By vocalizing ATM menus, Text-to-Speech technology can convert conventional ATMs into easy-to-use channels for blind and visually impaired customers. The bank searching for a trusted technology partner with expertise in conversational solutions.

THE SOLUTION

With Sestek’s Text-to-Speech technology, Yapı Kredi was the first bank to launch voice-enabled ATMs for the disabled.

first

First bank with
voice-enabled ATM

The Results

IMPROVED
CUSTOMER
ACCESSIBILITY
IMPROVED
CUSTOMER
EXPERIENCE
IMPROVED
CUSTOMER
SATISFACTION
yapi-kredi-logo-case-study

Yapı Kredi is the first private bank established in Turkey. Serving more than 13 million customers with more than 850 branches, this bank has a pioneering role in the Turkish financial sector. Yapı Kredi partners with Sestek on various technology projects with AI-powered solutions to improve customer experience.

ABOUT TEXT-TO-SPEECH (TTS)

This technology tranforms text into audible speech, rendered in a clear, humanlike voice. It minimizes the role of call center agents by vocalizing dynamic content to increase self-service and helps automating the experience. Sestek’s STT solution supports multiple languages, making it ideal for businesses with global audience.

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