Blog Posts

The pandemic transformed customer service, placing more emphasis on the role of call centers than ever before. Answering increasing customer demands on time was not the only challenge that call...

Conversational AI has become the driving force behind digitalization projects. Businesses use this technology to automate customer-facing touchpoints on any channel. Conversational AI reduces costs and increases efficiency by automating...

In the past few years, advances in artificial intelligence led to the widespread use of Conversational AI. The rise of the technology continues thanks to its successful use cases in...

Quality is a critical factor in customer loyalty, continuous growth, and profitability for a call center. Quality management is a never-ending process that requires continuous improvement. For this reason, call...

From mobile devices to smart homes and websites to virtual assistants, conversational platforms are everywhere we touch. By using voice as the most natural form of interaction, conversational-AI transforms any...

We made a great start to hopefully a great year and wanted to share the great news with you. Together with our beloved customers, we received five recognitions at the Stevie Awards...

Tofaş and Sestek are developing Turkey's first AI-based in-vehicle voice assistant. The In-Vehicle Audio Assistant Project, a first in the Turkish automotive industry, will enable a voice-based interaction between the...

Contact center quality management (QM) has been a crucial part of enhancing agent performance, ensuring compliance, and improving customer experience. Technology advancements transform labor-intensive and time-consuming quality management processes into...

Along with the devastating effects on our physical and mental health, Covid-19 has managed to alter the way companies operate this year.  Enterprises were caught in the middle of balancing...

Towards the end of each year, Gartner publishes its predictions on the following year's top technology trends. As for the rest of the business world, we were waiting to get...