Blog Posts

OK, This May Sound Ridiculous but Hear Me Out. During these challenging times of pandemic, physical distancing, and lockdown, we have more time to think about what we are, and...

Conversational technologies transform the customer journey. By allowing customers to use their own words to interact with systems, conversational technologies offer the most natural communication method. And the conversational journey...

No doubt about it, quality management is a must for call centers to ensure effective customer services. Providing high-quality services require call centers to identify calls that are failing to...

With each new day, we wake up to a world where Artificial Intelligence is used in a more effective way. We see AI solutions that are becoming widespread in various...

A few years ago, websites, apps, and social media were the options to reach a company fast. But the response rate on these channels was too slow for our patience....

A few days ago, I received a link to an article titled “Artificial intelligence vs. human authenticity: are creative jobs in danger?” Since then, I have been pondering the concepts...

Customer satisfaction is the key factor behind the success of a business. The more satisfied a customer is, the higher the chances they become loyal customers. This means they will stay with your brand...

Insurance is among the most affected sectors by COVID-19. In such crises, uncertain conditions increase customer concerns, and this means huge spikes in customer contacts, claims, and complaints. Insurance companies...

We surveyed 80 of decision-makers from different countries and industries, mainly contact centers and technology companies and financial institutions. We wanted to know more about their preferences during the COVID-19...