Blog Posts

With each new day, we wake up to a world where Artificial Intelligence is used in a more effective way. We see AI solutions that are becoming widespread in various...

A few years ago, websites, apps, and social media were the options to reach a company fast. But the response rate on these channels was too slow for our patience....

A few days ago, I received a link to an article titled “Artificial intelligence vs. human authenticity: are creative jobs in danger?” Since then, I have been pondering the concepts...

Customer satisfaction is the key factor behind the success of a business. The more satisfied a customer is, the higher the chances they become loyal customers. This means they will stay with your brand...

Insurance is among the most affected sectors by COVID-19. In such crises, uncertain conditions increase customer concerns, and this means huge spikes in customer contacts, claims, and complaints. Insurance companies...

We surveyed 80 of decision-makers from different countries and industries, mainly contact centers and technology companies and financial institutions. We wanted to know more about their preferences during the COVID-19...

The world’s leading research and advisory company, Gartner includes Sestek in its Market Guide for Speech-to-Text Solutions, published in April 2020. Sestek was listed under Broader NLP Suites and Services...