We surveyed 80 of decision-makers from different countries and industries, mainly contact centers and technology companies and financial institutions. We wanted to know more about their preferences during the COVID-19...
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The world’s leading research and advisory company, Gartner includes Sestek in its Market Guide for Speech-to-Text Solutions, published in April 2020. Sestek was listed under Broader NLP Suites and Services…
Download our free e-book to find out. Can technology find a cure for COVID-19? It is still too early to give an answer to this question, although researchers are working...
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With any tool, technique, method or system they developed, humans lead to reorganization of the natural, spatial, temporal conditions which created and defined them. Let's take AI, for example. There...
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This is my third blog post related to accessibility. If you’re unsure why you should embrace accessibility while you’re doing your business, I strongly recommend you to start with my first...
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ProPublica's survey had revealed that the risk assessment algorithm named COMPAS and AI behind the system tends to identify blacks as more risky than whites. The famous trolley dilemma on...
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We saw a tremendous increase in the use of voice technologies in 2019. Conversational AI, voice recognition and NLP were among the popular technology concepts of the previous year. It...
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Even though it seems that the term has been in circulation for recent decades, the first known use of “inaccessible” was in the 15th century, according to Merriam-Webster Dictionary. After...
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As we are heading towards 2020, we see lists of all sorts about the upcoming trends of the new year. Technology trends are among the most clicked (!) ones. Here...
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Here’s the bottom line. Speech analytics is a must-have solution if you are willing to increase the effectiveness of your contact center. DMG Report’s estimation shows us that the adoption...
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