Today, technology determines how customers interact with companies and defines their perception of them. The insurance industry is no exception. A 2020 PwC survey found that 41% of interviewees stated they could...
The business world is changing and evolving rapidly towards an AI centralized structure. It is convenient to notice that project delivery methods have to adapt to these changes as fast...
With any tool, technique, method or system they developed, humans lead to reorganization of the natural, spatial, temporal conditions which created and defined them. Let's take AI, for example. There...
This is my third blog post related to accessibility. If you’re unsure why you should embrace accessibility while you’re doing your business, I strongly recommend you to start with my first...
ProPublica's survey had revealed that the risk assessment algorithm named COMPAS and AI behind the system tends to identify blacks as more risky than whites. The famous trolley dilemma on...
We saw a tremendous increase in the use of voice technologies in 2019. Conversational AI, voice recognition and NLP were among the popular technology concepts of the previous year. It...
As AI continues to rise, it radically changes how work gets done. From consumer goods to telecommunications, from healthcare to financial services, an increasing number of businesses use AI to...
As voice is transforming into a natural interface for us, more industries are including conversational technologies in their applications. The gaming industry is among them. Lately, Hasbro released a voice-activated...
Contact center interactions include invaluable insights about customer experience, agent performance and contact center efficiency. But revealing these insights requires in-depth evaluation. When the volume of call contact centers receive...
Are you planning a vacation? Conversational AI can help. As humans, we love to explore, we love to travel. And we expect this experience to be frictionless from the beginning...