Increasing Sales with Speech Analytics Today sales success depends on how well you understand your customers. Understanding customer needs and expectations require listening to them while monitoring their end-to-end journey;...
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When it comes to audio forensics, many of us can easily imagine a scene where some serious-looking guys listen to an audio recording while looking at an audio waveform on...
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Sestek was recognized for receiving the highest overall vendor satisfaction rating from customers in DMG Consulting’s the 2018–2019 Speech Analytics Product and Market Report. DMG Consulting, a leading independent research,...
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Attracting New Customers Is Expensive It is always cheaper to keep your current customers than attract new ones. According to the Harvard Business Review, acquiring a new customer is anywhere...
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Increased competition in the financial services industry is forcing banks to work even harder to gain a competitive advantage. This requires banks to adopt a customer-centric approach. Today’s customers have...
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An intelligent way of social media monitoring SocializerVox Hear the voice of your online customers In today’s social landscape, social media channels have become incredibly important for marketing, news, and...
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CONVERSATIONAL ANALYTICS Agent Performance Analytics With automated quality assurance from Sestek, you can boost employee perception of quality control while saving money on operational costs. REQUEST A DEMO VIEW CASE...
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CONVERSATIONAL ANALYTICS Speech and Text Analytics Call recordings offer a wealth of invaluable insights: the level of customer satisfaction, likelihood of churn, agent performance, campaign effectiveness and more. REQUEST A...
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PRODUCT GROUP Conversational Analytics The ideal tool to understand customers: It collects, analyzes and makes sense out of interaction data from multi-channels REQUEST A DEMO Find Out Exactly What Your...
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For today’s organizations, social media has become an irreplaceable business tool, a must for any online presence, and an important opportunity for conversation with customers. To make the best use...
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