Measure the level of customer satisfaction Conversational Analytics Conversational Analytics is the ideal tool for understanding customer satisfaction: it collects, evaluates and reports multichannel interaction data from your customers. With...
Read More
For today’s organizations, social media has become an irreplaceable business tool, a must for any online presence, and an important opportunity for conversation with customers. To make the best use…
As speech analytics market continues to evolve, new versions of the technology arise with the aim to meet unanswered needs of organizations. Real time speech analytics which can be defined…
Ability to hear the voice of their customer for the sake of providing enhanced experience is a never-ending need for many organizations. Since meeting this need requires listening and interpreting…
Today there is no sense in talking about the never ending use of social media and its importance for organizations any more. We all know that there is an ongoing…
Speech Analytics is accepted as one of the most important components of a successful voice of the customer strategy by many organizations. That is why Speech Analytics is still an…
Today organizations know that most information that passes through a call center is wasted without Speech Analytics. When used properly Speech Analytics can give organizations a significant competitive advantage by…
Speech Analytics helps contact centers improve performance, provide enhanced customer experience and grow revenue as a result of its high tech features that ease interaction monitoring. Some of the outstanding…
Speech Analytics is a data mining software which is used in call centers to collect data in order to obtain important insights about customer experience and contact center performance. With…
Voice of the customer solutions which capture comprehensive data from various customer interaction channels in order to apply data management, analytics and reporting methods, help organizations to deliver an outstanding customer…