Increasing Call Center Efficiency with Speech Analytics: A Case Study in the Banking Industry Increased competition in the financial services industry is forcing banks to work even harder to gain...
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An intelligent way of social media monitoring SocializerVox Hear the voice of your online customers In today’s social landscape, social media channels have become incredibly important for marketing, news, and...
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CONVERSATIONAL ANALYTICS Agent Performance Analytics With automated quality assurance from Sestek, you can boost employee perception of quality control while saving money on operational costs. REQUEST A DEMO Reinventing performance...
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CONVERSATIONAL ANALYTICS Speech and Text Analytics Call recordings offer a wealth of invaluable insights: the level of customer satisfaction, likelihood of churn, agent performance, campaign effectiveness and more. REQUEST A...
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PRODUCT GROUP Conversational Analytics The ideal tool to understand customers: It collects, analyzes and makes sense out of interaction data from multi-channels REQUEST A DEMO Find Out Exactly What Your...
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For today’s organizations, social media has become an irreplaceable business tool, a must for any online presence, and an important opportunity for conversation with customers. To make the best use…
As speech analytics market continues to evolve, new versions of the technology arise with the aim to meet unanswered needs of organizations. Real time speech analytics which can be defined…
Ability to hear the voice of their customer for the sake of providing enhanced experience is a never-ending need for many organizations. Since meeting this need requires listening and interpreting…
Today there is no sense in talking about the never ending use of social media and its importance for organizations any more. We all know that there is an ongoing…
Speech Analytics is accepted as one of the most important components of a successful voice of the customer strategy by many organizations. That is why Speech Analytics is still an…