Attracting New Customers Is Expensive It is always cheaper to keep your current customers than attract new ones. According to the Harvard Business Review, acquiring a new customer is anywhere...
Read More
Increasing Call Center Efficiency with Speech Analytics: A Case Study in the Banking Industry Increased competition in the financial services industry is forcing banks to work even harder to gain...
Read More
An intelligent way of social media monitoring SocializerVox Hear the voice of your online customers In today’s social landscape, social media channels have become incredibly important for marketing, news, and...
Read More
CONVERSATIONAL ANALYTICS Agent Performance Analytics With automated quality assurance from Sestek, you can boost employee perception of quality control while saving money on operational costs. REQUEST A DEMO Reinventing performance...
Read More
CONVERSATIONAL ANALYTICS Speech and Text Analytics Call recordings offer a wealth of invaluable insights: the level of customer satisfaction, likelihood of churn, agent performance, campaign effectiveness and more. REQUEST A...
Read More
PRODUCT GROUP Conversational Analytics The ideal tool to understand customers: It collects, analyzes and makes sense out of interaction data from multi-channels REQUEST A DEMO Find Out Exactly What Your...
Read More
For today’s organizations, social media has become an irreplaceable business tool, a must for any online presence, and an important opportunity for conversation with customers. To make the best use...
Read More
As speech analytics market continues to evolve, new versions of the technology arise with the aim to meet unanswered needs of organizations. Real time speech analytics which can be defined…
Ability to hear the voice of their customer for the sake of providing enhanced experience is a never-ending need for many organizations. Since meeting this need requires listening and interpreting…
Today there is no sense in talking about the never ending use of social media and its importance for organizations any more. We all know that there is an ongoing…
