Efficient call routing without the need for a live agent Auto Attendant Sestek Auto Attendant Sestek Auto Attendant offers a conversational call routing solution. This speech-activated solution automatically transfers callers...
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Intelligent tools to better understand & serve your customers Artificial Intelligence (AI) Artificial Intelligence Whether it’s a self-service channel that feels natural to customers or a tool categorizing thousands of...
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In-depth analysis of call center interactions via call recording Call Recording Call Recording & Screen Recording Call center interactions contain crucial data about call center performance and customer satisfaction. But...
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As AI continues to rise, it radically changes how work gets done. From consumer goods to telecommunications, from healthcare to financial services, an increasing number of businesses use AI to...
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As voice is transforming into a natural interface for us, more industries are including conversational technologies in their applications. The gaming industry is among them. Lately, Hasbro released a voice-activated...
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Contact center interactions include invaluable insights about customer experience, agent performance and contact center efficiency. But revealing these insights requires in-depth evaluation. When the volume of call contact centers receive...
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Are you planning a vacation? Conversational AI can help. As humans, we love to explore, we love to travel. And we expect this experience to be frictionless from the beginning...
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Chatbots are everywhere. They mean a lot for businesses with the opportunities they provide. But they offer a lot for individuals too. The increasing number of people are engaging with...
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