We’ve all experienced that sense of dread: calling a customer support line only to be met with a robotic, confusing phone menu. Finding the menu option that meets your needs...
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Like many other organizations banks need to put their customers first and at the core of their business which requires focusing on customers’ needs and designing the experience around this….
Traditional self-service systems have a complex menu maze which makes it difficult for users to navigate. When users get frustrated with unfamiliar options, they may try to reach an agent...
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Speech Recognition technology which has become ubiquitous today seems like to be integrated in more and more devices in a way that raises accessibility and interaction in the near future….
Call Steering is a premium speech recognition technology which is based on natural language understanding, the ability of users to interact with any system or device in a conversational manner….
Speech Recognition which is also known as automatic speech recognition (ASR) and voice recognition recognizes the spoken words and phrases and converts them to a machine-readable format. By converting spoken…
The quality of a text-to-speech solution is measured by naturalness and intelligibility. In other words, while deciding the most appropriate TTS solution the following question should be answered: “How natural…
Today many companies look for ways of minimizing their costs while delivering enhanced customer experience. Text-to-Speech (TTS) which is the basic technology behind high-quality self-service applications answers this need by…
Text-to-Speech (TTS) is the ability of a computer to produce spoken words by converting text to voice. In other words Text-to-Speech software is a speech synthesizer that vocalizes text in…
With speech enabled self-service solutions organizations improve their business performance and ensure customer satisfaction by delivering consistent and enriching customer experience across multiple interaction channels. SESTEK’s automated customer services solutions…
