We’ve all experienced that sense of dread: calling a customer support line only to be met with a robotic, confusing phone menu. Finding the menu option that meets your needs...
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Like many other organizations banks need to put their customers first and at the core of their business which requires focusing on customers’ needs and designing the experience around this….
SESTEK Customer Feedback provides the most straightforward way to learn about your customers' experience: by letting you get direct feedback from your customers after various interactions through multiple channels, such as IVR, email or...
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Traditional self-service systems have a complex menu maze which makes it difficult for users to navigate. When users get frustrated with unfamiliar options, they may try to reach an agent...
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As customer demands and expectations are increasing, organizations look for new ways of improving business performance and ensuring customer satisfaction. Sustainable customer satisfaction depends on a consistent and enriching customer...
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Speech Recognition technology which has become ubiquitous today seems like to be integrated in more and more devices in a way that raises accessibility and interaction in the near future….
Call Steering is a premium speech recognition technology which is based on natural language understanding, the ability of users to interact with any system or device in a conversational manner….
Speech recognition technology has become an increasingly popular concept in recent years. From organizations to individuals, the technology is widely used for various advantages it provides. One of the most…
Speech Recognition which is also known as automatic speech recognition (ASR) and voice recognition recognizes the spoken words and phrases and converts them to a machine-readable format. By converting spoken…
The quality of a text-to-speech solution is measured by naturalness and intelligibility. In other words, while deciding the most appropriate TTS solution the following question should be answered: “How natural…