Conversation AI Designer

Position Type: Permanent / Full time
Location: Istanbul

About Sestek

Sestek is a global technology company helping brands with conversational AI and Analytics solutions, to be data-driven, work efficiently, and deliver better experiences for their customers. Since 2000, Sestek has been developing patented technologies, leading a pioneering role in the collaboration between academia and industries such as financial services, telecommunications, retail, and the public sector. Sestek’s AI-powered solutions depend on text-to-speech, speech recognition, natural language processing, and voice biometrics technologies.

About the Job

We are the market leader in Conversational AI and Analytics Solutions in Turkey, and we are becoming a global brand with our increasing international projects. We are seeking a Conversation AI Designer for our market-leading and innovative R&D company, which offers career opportunities in speech technologies that are among today’s most trending and top 10 future technologies.

Conversation AI Designer will be responsible for;

  • Defining, shaping, and delivering conversational AI experiences that are creative, engaging, and consistent in a channel-agnostic manner to solve client needs
  • Analyzing user and interaction data to optimize and enhance conversation designs
  • Following current conversational design principles, technology capabilities, emerging trends, and competitive landscape

Qualifications

  • Bachelor’s Degree in any field (Design, UX, or Writing preferred)
  • Strong and clear communication skills in both spoken and written English and Turkish along with editing and proof-reading (word choice, grammar, and style) skills
  • Enthusiastic about explaining new concepts to people
  • Passionate and knowledgeable of customer experience best practices
  • Detailed understanding of the underlying technology, platform, and product
  • Critical thinking and logical reasoning skills
  • Creative outlook and a keen eye for detail
  • Strong analytical, problem-solving, and technical skills

Preferred Qualifications

  • Copywriting and/or content strategy experience in the financial industry, conversation design experience
  • Experience with voice and mobile interfaces and a clear understanding of Natural Language Processing is a Plus
  • Fluency in other languages apart from English is a Plus

Please Apply HERE for further inquiries, please feel free to contact us at hr@sestek.com