Speech Analytics

Product & Market Report

DMG – Sestek

Sestek Speech Analytics Scores the Highest Overall Vendor Satisfaction Mark from Customers in DMG Consulting Survey

Sestek was recognized for receiving the highest overall vendor satisfaction rating from customers in DMG Consulting’s 2018 – 2019 Speech Analytics Product and Market Report.

Compared to the featured competitors, Sestek Speech Analytics achieved the highest customer ratings in 8 major vendor categories out of 10. Here are the 7 categories in which Sestek Speech Analytics received a perfect score of 5.0 by the customer satisfaction ratings:

  • Training and workshops
  • Ongoing service support
  • Professional services
  • Innovation
  • Responsiveness to product enhancement requests
  • Vendor communication
  • Pricing

The Sestek reprint includes a summary of the survey findings and analysis, the survey methodology and an overview of Sestek.

To buy the full The 2018–2019 Speech Analytics Product and Market Report click here.

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