Today companies use various communication methods to reach their customers. Automated Outbound Dialer solution Sestek DialerVox provides an alternative way that is more interactive, cost-efficient, and practical.
Sestek DialerVox automatically calls a list of phone numbers to convey pre-recorded voice messages to the customers. The solution not only sends messages but also gets and reports customers’ answers. By using speech recognition and text-to-speech technologies, DialerVox builds a smooth dialog between customers and IVR systems.
Higher Efficiency through Automation
With manual methods, outbound calls take too much time and effort. Simultaneously calling hundreds of people requires full-time live agents which increases operational costs. By automating this process, Sestek DialerVox minimizes costs and contributes to efficiency.
Full Control Over Messages Sent
Sestek DialerVox offers an easy-to-use platform to create and send messages. This gives organizations full control over customer communication. The comprehensive reporting feature of the solution enables organizations to measure campaign effectiveness.
Easy-to-Use Campaign Management
Sestek DialerVox is a cloud-based outbound dialer solution. This saves users from implementation efforts. This technology enables multiple campaign management. So, organizations can send multiple campaigns simultaneously. DialerVox offers SMS and email options. Organizations can combine these communication tools to enhance the campaign impact.
Automated Outbound Dialer solution Sestek DialerVox provides an alternative way that is more interactive, cost-efficient, and practical.
This speech-activated solution automatically transfers callers to the right destination without the need for a live agent.
With Sestek Speech Recognition, machines and applications can understand user commands in spoken language.
Sestek Text-to-Speech vocalizes texts in real time in a clear and human-like way.
Everyone’s voice is unique, just like their fingerprints or iris. Unlike PINs, passwords and answers to challenge questions, voice biometrics can’t be compromised without the knowledge of the voice’s owner.
Natural Language Processing
Sestek Natural Language Processing enables human-machine interaction in natural dialog, allowing users to speak to systems in their own words rather than through a menu of fixed phrases.
Artificial Intelligence (AI)
Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems.
IVR is the technology for providing fast and friendly self-service to your customers. This technology uses natural language processing to enable human-like interactions with IVR systems.
Sestek Call Recording captures all call center interactions and separate customer and agent audio through stereo recording.