Nixxis closes a new partnership allowing complete integration with SESTEK leading Speech Technology provider.
Dubai & Istanbul, October 24th 2013 – NIXXIS, a Belgium based publisher of Call Centre solutions, is proud to announce that it has established a partnership with SESTEK, a leading supplier of speech technology solutions based in Turkey.
“We are pleased to partner with SESTEK. The integration between the Nixxis Contact Suite and SESTEK premium speech technology will give call centers, the best tools to-date in order to provide a seamless experience to their numerous customers. ” said Luc JACOBS, CEO of NIXXIS. “We are confident that; as a result of our collaboration, our customers will realize they can now get the best of breed from both the CTI and speech technology areas.”
NIXXIS advanced routing engine enables agents dealing with different customer interactions simultaneously and via multiple channels (voice, email, chat, SMS, Facebook, Twitter, Linkedin or Google+). State-of-the-art speech technology from SESTEK is used both for real time interaction with the system (Text-to-Speech and Speech Recognition) and for Quality control via the “Voice of the Customer” functionalities.
With Both NIXXIS and SESTEK platforms being based on the latest IP technology, the customers can decide to grow their existing systems seamlessly on premise, in a hosted or in a cloud environment.
The customers who will opt for the combined solutions from day one will have the advantage to face a single project team minimizing the risks during implementation and taking responsibilities end-to-end while benefitting from a competitive value proposition compliant to most demanding business models.
“The partnership with NIXXIS will let our common customers benefit from our combined strength and years of contact centre experience.” said Ahmet SUBASI, Chief Business Development Officer for SESTEK.
NIXXIS is a professional software publisher specializing in call/contact centres and customer interaction solutions. Founded in 2006 by professionals from the contact centre, the company combines over 100 years of experience. The architecture is based on the full IP ( SIP ) and open standards and provides all the features used in an environment of traditional contact centre . NIXXIS is the software that provides the highest productivity in the market. For more information, visit www.nixxis.com and connect via Linkedin, Facebook, Viadeo and Twitter.
SESTEK (Speech Enabled Software Technologies) is a speech and communication technology company operating since 2000 as the market leader in Turkey with its best-in-class products. It has a financial power proven by Deloitte FAST 50 & FAST 500 programs consecutively from 2008 onwards, a pioneer role in university-industry collaboration, unique patented technologies and strong references from the leading companies of Turkey. SESTEK’s state-of-the-art product range includes Voice Biometrics Solutions, Voice of the Customer Solutions, Customer Services Automation Solutions and Productivity & Edutainment Solutions.