Presales Engineer

Overview:

We are looking for a “Presales Engineer” for our growing Presales MEA Team. If you are a native Arabic speaker, can speak English fluently and are passionate about presales, we believe this position is just for you!

Who we are:

SESTEK, a global leader in conversational technologies, is seeking a dynamic and results-driven Marketing Specialist to join our expanding team. Recently we have been acquired by Unifonic, a leading Communications Platform as a Service (CPaaS) provider. We are now an international organization of 500+ young people.

What we expect:

• Conduct product demonstrations for our partners and customers; helping them understand how and why to use Sestek solutions!
• Relay technical information to both technical and non-technical personnel
• Develop relationships with enterprise customers and partners
• Collaborate closely with internal sales, engineering, project management, product management, and IT teams to develop best-fit solutions to the prospects’ needs
• Demonstrate in-depth knowledge of the company’s product portfolio
• Ensure alignment between technical proposals and contractual terms
• Responding to RFP and RFI
• Conduct customer demos and discovery sessions to understand the prospect’s unique requirements
• Collaborate with sales teams to create compelling proposals and presentations
• Prepare Statement of Work (SoW) document including the technical design and solution
• Attend technical customer meetings and address any queries
• Provide technical guidance during the sales process
• Cultivate strong relationships with clients, partners, and internal stakeholders
• Act as a trusted advisor to customers, ensuring their success with our solutions
• Stay informed about industry trends, competitor offerings, and emerging technologies

Who we are looking for:

• Bachelor’s degree in computer, Electrical, Electronics Engineering or related areas. A master’s degree in related areas from a foreign institution would be preferred
• 3-5 years of overall experience in the IT and/or telecommunications industry. (Of this experience, at least 1-2 years should have been in a pre-sales or technical consulting role)
• Strong understanding of Avaya and Genesys platforms
• Experience working with contact center technologies and infrastructure
• Experience in voice and AI technologies is a major plus
• Cloud and DevOps stack knowledge is a plus
• Exceptional written and verbal communication skills both in English and Arabic
• A customer service-oriented mindset
• Experience working with enterprise customers
• Good presentation skills
• Ability to work through partner channels
• No travel limitations

At Sestek, we believe in the power of diversity, and inclusive organizational culture. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.

If you would like to know more about our culture, please feel free to visit our LinkedIn Page.