Process and Document Management Specialist

Location: İstanbul

Working Style: Hybrid

 

Overview

We are looking for a “Process and Document Management Specialist” who will be responsible for management and maintenance of ISO 9001, ISO 27001 and internal compliance of KVKK for our growing R&D Coordination Team. If you are passionate about process and document management, we believe that this position is just for you!

 

Who are we?

Sestek is a global technology company helping organizations with Conversational Solutions to be data-driven, increase efficiency and deliver better experiences for their customers. Sestek’s AI-powered solutions depend on text-to-speech, speech recognition, natural language processing and voice biometrics technologies.

What we do?

Conversational AI

We help companies use AI to automate customer processes, increase self-service rates and cut down operational costs

Conversational Analytics

We analyze all customer-agent and customer-bot conversations to help companies understand the root cause behind customer issues.

Conversational Biometrics

We benefit from the most trusted security feature; the human voice, to help companies provide faster and safer services to their customers.

Would you like to know more about Knovvu? Knovvu is a registered trademark of Sestek.

 

What we expect?

  • Management and maintenance of ISO 9001 and ISO 27001 systems and providing internal training.
  • Collaborating with business units to analyze and improve current business processes, and to design and develop new business processes.
  • Providing the means for having the company meet the requirements of KVKK and monitoring the internal compliance.
  • Management and organization of SESTEK’s all written (general and technical) and visual (training contents) materials by taking accessibility, data security, conformity to organizational format and template, up-to-dateness into consideration.
  • Management of Sharepoint portal and Markdown documents and following the conformity to format and revision for the documents as well as filing them.
  • Deployment of new certifications (ISO etc.)

Perfect candidate with;

  • Bachelor’s Degree in Engineering, Liberal Arts or Information and Document Management
  • At least two years of working experience
  • Advanced English language skills
  • Experienced in ISO 9001 and ISO 27001 certification processes
  • Experienced in KVKK compliance processes
  • Good reporting skills
  • Preferably experienced in the management of Sharepoint
  • Preferably has Markdown or scripting knowledge
  • Good knowledge of Microsoft Office tools
  • Plans to have a career in Process and Documentation Management
  • Result oriented, having good follow-up, planning and organization skills
  • Believes in teamwork with good interpersonal and communications skills

What we can offer you?

  • A chance for being part of a company specialized in artificial intelligence
  • Flat organizational structure and an energetic team
  • Flexible/hybrid working style
  • Private health insurance, meal card, transportation allowance
  • Monthly budget for external activities with your colleagues
  • Incentive for graduate and postgraduate studies
  • Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession
  • Birthday celebrations, parties and happy hours, “Welcome to Spring/Fall” events
  • Breakfast and healthy snacks at office all day long.

At Sestek we believe in all-inclusive organizational culture.  We respect diversity and inclusion. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics. 

If you would like to know more about our culture, please feel free to visit our LinkedIn life page.

To apply for this position, please send your CV to hr@sestek.com,
and do not forget to insert the name of the position in the subject line of your email.

Please note that by sending your CV to hr@sestek.com, you accept that Sestek might process your personal data with the purpose specified in the the privacy and data processing policy and send emails about announcements and campaigns.

**Please make sure that the CV you submit does not contain special categories of personal data (referencing race, ethnic background, political opinion, philosophical belief, religion, sect or other beliefs, outward appearance, subscription to an association or union, health, sexual life, conviction, and security measures about you). We kindly ask you to ensure that your CV does not include any personal data that you prefer not to process and that you do not attach any files that contain personal data. **