Product Consultant & Business Analyst
Position Type: Permanent / Full time
Sestek is a global technology company helping brands with conversational AI and Analytics solutions, to be data-driven, work efficiently, and deliver better experiences for their customers. Since 2000, Sestek has been developing patented technologies, leading a pioneering role in the collaboration between academia and industries such as financial services, telecommunications, retail, and the public sector. Sestek’s AI-powered solutions depend on text-to-speech, speech recognition, natural language processing, and voice biometrics technologies.
About the Job
We are the market leader in Conversational AI and Analytics Solutions in Turkey, and we are becoming a global brand with our increasing international projects. We are looking for Product Consultant & Business Analyst for our Istanbul Office. If working on AI-powered technologies excite you, you might be the one we are looking for.
- Learning the details of SESTEK solutions
- Developing strong relationships with customers and development teams
- Analyzing business needs and designing the best solution within SESTEK products.
- Providing consultancy service and training to customers using SESTEK products.
- Providing support to project teams in analysis, design or consultancy services during projects.
- Maintaining relationships with customers to increase customer commitment.
- Assisting with high-severity requests or issue escalations, as needed
- Reporting on product-based demands of customers
- University degree in science and engineering field
- Excellent verbal and written communications skills in Turkish & English
- Experience in business analysis or software product consultancy is a plus
- Driver’s license (class B)
- For male candidates, no outstanding military obligations (completed, exempt or postponed)
- General knowledge of information technologies.
- Knowledge of telephony and contact center technologies is a plus.
- Experience in speech technologies is a plus.