Retail
Solutions

HELPING TO SOLVE THE DILEMMA: PROFITABILITY vs. CUSTOMER EXPERIENCE

Today, retailers are struggling to find solutions to remain competitive and profitable where the business environment is getting more challenging by the minute. They need to continuously innovate, increase efficiency, reduce costs and improve customer experience all at once.

Conversational Technologies can help retailers to achieve this transformation by automating customer-related processes, analyzing the customer engagements and guiding the route to deliver better customer experiences.

THE SOLUTION SUITE

Sestek DMG Consulting

chatbot

Chatbot

Powered by natural language processing (NLP) and Artificial Intelligence (AI), Sestek Chatbot understands customer questions and provides solutions without the assistance of agents.

conversational-ai

Conversational IVR

Using Natural Language Processing (NLP) technology, we enable customers to navigate through IVR systems frictionless by just using their voice.

Speech and Text Analytics

Speech and Text Analytics

Analyzing 100% of customer engagements, we help companies to pinpoint the root cause behind customer issues and solve them faster.

Trusted By