Number of agents
Number of agents responsible for customers calls
Monthly cost per agent
The average monthly salary of the agent
Number of calls handled per agent daily
The average number of calls an agent responds to daily
Number of calls handled in the contact center monthly
Number of Agents X number of daily calls X 22 working days
Cost per call
The monthly cost of agent / 22 working days / daily calls answered
Monthly cost of calls
Cost per Call X number of calls handled in the contact center monthly
Decrease in average handling time after speech analytics
Based on actual customer testimonials, the decrease in average handling time as result of the analysis done via speech analytics to improve silence rates, agent interruptions, and agent responsiveness