Cost Saving with Speech Analytics

This calculator automatically calculates your cost savings when you integrate Speech Analytics technology in your contact center interaction analytics process. Please fill below the necessary fields according to your current call center metrics to see your monthly and yearly savings.

Calculator Glossary

Number of agents
Number of agents responsible for customers calls

Monthly cost per agent
The average monthly salary of the agent

Number of calls handled per agent daily
The average number of calls an agent responds daily.

Number of calls handled in the contact center monthly
Total number of calls handled in the contact center monthly

Cost per call
The monthly cost of agent divided by the number of working days divided by calls answered.

Monthly cost of calls
Cost per call multiplied by the number of calls handled in the contact center monthly

Decrease in average handling time after speech analytics
Based on actual customer testimonials, the decrease in average handling time as a result of the analysis done via speech analytics to improve silence rates, agent interruptions, and agent responsiveness

Benefits of Speech Analytics

Average Handle Time (AHT) is among the most important metrics in contact center management. But it requires a careful balance with the customer experience. Keeping the customers satisfied while trying to decrease average handle time is a sensitive and difficult task. Speech Analytics can help contact centers improve this KPI by

one

Decreasing Silence Rates

two

Increasing Agent Responsiveness

three

Improving Agent Performance

To Calculate ROI For This Solution, Please Contact Us For Price Quotation