Sales Account Manager

Position Type: Permanent / Full time
Location: Istanbul

About Sestek

Sestek is a global technology company helping brands with conversational AI and Analytics solutions, to be data-driven, work efficiently, and deliver better experiences for their customers. Since 2000, Sestek has been developing patented technologies, leading a pioneering role in the collaboration between academia and industries such as financial services, telecommunications, retail, and the public sector. Sestek’s AI-powered solutions depend on text-to-speech, speech recognition, natural language processing, and voice biometrics technologies.

About the Job

We are the market leader in Conversational AI and Analytics Solutions in Turkey, and we are becoming a global brand with our increasing international projects. We are looking for a dedicated, ambitious, self-driven, energetic, and articulate team player to work as a Sales Manager in our İstanbul office who is passionate about account management and customer experience.

We are seeking to hire a skilled Sales Manager who will be responsible for building and maintaining relationships with our current and future local clients and help them achieve their goals.

  • Developing long-term relationships with customers/partners and overseeing sales
  • Work to satisfy customers’/partners’ needs and requests, respond to their queries promptly, and aspire to deliver a positive customer experience.
  • Generate new business using existing and potential customer/partner networks
  • Resolve conflicts and provide solutions to customers on time
  • Report on the status of accounts and transactions
  • Set and track sales account targets, aligned with company objectives
  • Monitor sales metrics (e.g., quarterly sales results and annual forecasts)
  • Suggest actions to improve sales performance and identify growth opportunities.

General Requirements

  • BSc degree in Engineering Management or a related field
  • Proven work experience as a Sales account manager or Sales account executive
  • Experience in Call Center is a plus
  • Hands-on experience in sales and an ability to deliver an excellent customer experience
  • Knowledge of CRM software and MS Office (MS Excel in particular)
  • Understanding of sales performance metrics
  • Business acumen with a problem-solving attitude
  • An ability to deliver projects and answer inquiries on time
  • Excellent communication and negotiation skills in English

Important Notice: Please submit your CV to hr@sestek.com with reference code “SAM01”