Senior Application Support Consultant - India

Overview

We are looking for a “Senior Application Support Consultant” who will be responsible for Sestek’s SaaS & Enterprise Conversational products support process. If you are passionate about solving problems and supporting customers, we believe this position is just for you!

 

Who we are :

Sestek is a global technology company helping organizations with Conversational Solutions to be data-driven, increase efficiency and deliver better experiences for their customers. Sestek’s AI-powered solutions are built by a team of 100+ engineers working on text-to-speech, speech recognition, natural language processing, and voice biometrics technologies. Recently we have been acquired by Unifonic, a leading Communications Platform as a Service (CPaaS) provider. We are now an international organization of 500+ young people.

 

What we expect :

• Having a very good knowledge of Sestek Products on both the frontend and backend sides.
• Being able to install Sestek products for different environments (Test, Preprod, and Production) with the coordination of the project manager,
• Solving technical problems during projects and after production according to service-level agreements
• Giving basic level application support to the customers (Guidance for how to use the application)
• Responding to partner and customer inquiries through e-mail, ticket system, and calls.
• Overseeing and follow-up on open customer issues
• Recording and managing best practice resolutions for the company’s self-service knowledge base
• Developing customer relationships through professional, dependable, and accurate interactions
• Offering proactive communication to clients, account managers, and project managers

 

Who we are looking for :

• Bachelor’s degree in computer science/engineering or a related area
• At least 4 years of experience in support engineering
• Minimum 2 years of experience working in handling tickets, working with project management, product management, and software development teams. 
• Great to have 2-year experience of with Nuance, Verint, or Nice call recorder solutions. 
• Mid-level technical understanding and management of MS SQL Server and PostgreSQL Server
• At least mid-level database querying skills (Esp. for MS SQL Server)
• Mid-Level management skills for Microsoft Windows Servers, Installation and Configuration of its features such as IIS, .NET Framework, etc. 
• Basic network knowledge (TCP, UDP protocols; MRCP, SIP, etc.)
• Nice to understand the DevOps environment. 
• Good command of debugging and diagnostic skills 
• Common understanding of a software application architecture
• Advanced in English both spoken and written. 
• Excellent communication skills, customer orientation, and organizational awareness
• Successful in time management and compatible with flexible working hours
• Ability to work in a fast-paced environment and can handle changing priorities.

 

At Sestek, we believe in the power of diversity, and inclusive organizational culture. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.

If you would like to know more about our culture, please feel free to visit our LinkedIn Page.