Software Support Specialist

Position Type: Permanent / Full time
Location: Istanbul

About Sestek

Sestek is a global technology company helping brands with conversational AI and Analytics solutions, to be data-driven, work efficiently, and deliver better experiences for their customers. Since 2000, Sestek has been developing patented technologies, leading a pioneering role in the collaboration between academia and industries such as financial services, telecommunications, retail, and the public sector. Sestek’s AI-powered solutions depend on text-to-speech, speech recognition, natural language processing, and voice biometrics technologies.

About the Job

We are the market leader in Conversational AI and Analytics Solutions in Turkey, and we are becoming a global brand with our increasing international projects. We are seeking Software Support Engineers for our market-leading and innovative R&D company, which offers career opportunities in speech technologies that are among today’s most trending and top 10 future technologies.

The successful candidate will work in our İstanbul office and will be responsible for the following;

  • Managing product development process for the assigned Sestek products
  • Answering customers questions about SESTEK products and solutions
  • Investigating issues and providing product and technology support & maintenance to customers to ensure the continuous functionality of SESTEK solutions within SLA terms
  • Planning and implementing complex installations and scheduling support operations, software upgrades, etc.
  • Developing helpful tools to increase developer productivity

Preferred Requirements

  • Good knowledge of JavaScript
  • Experience in TFS (Azure DevOps)
  • Experience in Software Testing
  • Experience in Azure Cloud
  • Experience in Kubernetes, Docker, Ansible, and Jenkins
  • Experience in Linux OS

General Requirements

  • University degree holder, preferably in the engineering field
  • Minimum of two years of experience
  • Good command of the English language
  • Telecom & call center technology experience is a plus
  • Ambitious, sociable and analytical thinker
  • Has time management and action planning skills
  • Has the ability to learn quickly
  • Has strong interpersonal skills
  • Has high-stress tolerance
  • Good team player
  • Has a driver’s license (B class)
  • Has no obstacle to travel and can work on-site
  • For male candidates, no outstanding military obligations (completed or exempt

Technical Requirements

  • Good knowledge of C# and .NET Core 3.0 or later versions
  • Good knowledge of ASP.NET Core, Entity Framework Core
  • Basic knowledge of HTML, CSS, JavaScript
  • Knowledge of Visual Studio 2019 and Visual Studio Code
  • Knowledge of SQL, T-SQL, MS SQL Server 2008 or later versions
  • Experience in debugging
  • Experience in server hardware and server operating systems and networking.

Important Notice: Please submit your CV to hr@sestek.com with reference code “SSS01”