telecom

Beyond Connectivity: How to Win in the Digital Revolution

The future of telecom companies will be more than just providing connectivity. It will be about providing a personalized and digital experience. Research shows that the more digital the journey, the higher the customer satisfaction. Digitization stands out as the key to increase customer loyalty and help reducing customer-care costs. Conversational Technologies can help telecom companies to reach their digitization targets by automating customer-related processes, analyzing the customer engagements and making predictions about customer behavior for churn, retention and upsell activities.

THE NEED

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Faster Authentication Better Customer Experience Better Predictions

THE SUITE

Our AI-Powered Solutions for Telecom

Conversational Biometrics

Benefiting from the safest security measure; the human voice, we help telecom companies with an easier and faster way for customer authentication.

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Conversational IVR

Using Natural Language Processing (NLP) technology, we enable customers to navigate through IVR systems frictionless by just using their voice.

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Speech and Text Analytics

Powered by AI, this solution analyzes all customer engagements to help companies predict customer behavior for churn, retention and upsell.

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