It’s Time to Elevate Customer Service with AI

With our patented conversational AI and Analytics solutions, we help businesses deliver better experiences for their customers and their agents.

Improve with Analytics Automate with AI
SESTEK Elevate Customer Service with AI
 

G2 Winter Report

“We are delighted with SESTEK Speech Analytics and highly recommend it to our friends and colleagues. The tool has proven a valuable asset for our team, enabling us to gain deeper insights into our customer interactions and identify areas where we can improve our performance.”

 
Burak K.
Voice Technologies Manager
Global BPO
 
 
 
 
 
 
OUR CUSTOMERS

Leading companies trust our conversational technologies

WHY SESTEK?

Why global brands are choosing SESTEK

We deliver.
Period.

With our 20+ years of experience, we are proud of our project delivery rate of 100%.

Market-leading
performance.

Our speech recognition accuracy rate is >97% in real world environment. Higher rate of accuracy means better insights from customer conversations.

We are cloud-agnostic.

On-premise, on public cloud or on private cloud, our solutions are ready to be deployed anywhere.

Not only high tech but high touch.

We are always in close contact with our customers to understand their pain points better and tailor our solutions to fit their needs perfectly.

100% ownership of technology.

With our +100 R&D staff, we develop all of our products and core technologies in-house.

True omnichannel experience.

Not only for the customers but also for the business units involved, we provide a scalable, omnichannel, end to end conversational platform.

OUR SOLUTIONS

Knovvu Virtual Agent

Serve your customers 24/7.

When you automate customer service tasks with AI, you can respond to customer inquiries around the clock. This improves customer experience and saves the most valuable asset in customer service: Agent time.

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Knovvu Biometrics

No more passwords, PINs or thinking about the name of your first pet.

Knovvu Biometrics provide real-time authentication that is language, accent and content independent. Within matter of seconds, you can authorize customers using unique features of their voice that can not be replicated.

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Knovvu Analytics

Don’t miss out on a single customer conversation.

Analyze 100% of customer conversations. Understand and solve their problems in a heartbeat. Support your agents more efficiently. Improve your business better than your competitors.

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Automated Quality Management: Script adherence, acoustic indicators and sentimental features can be measured and scored objectively.
Statistical Comparison: The best way to recognize your best-performing agents, compare performances and support your agents in need effectively.
Real-time Alerts: Prohibited words, urgent customer inquiries or regulatory issues can easily be added to notify supervisors in real time.
Automated Quality Management: Script adherence, acoustic indicators and sentimental features can be measured and scored objectively.
Statistical Comparison: The best way to recognize your best-performing agents, compare performances and support your agents in need effectively.
 
Acoustics Analysis Visualization: The sentiment analysis outputs can be graphically visualized, showing emotions of customers and agents based on their phrases.

Knovvu AQM

Accelerate Your Quality Management Process to Minutes

Embrace the transformative potential of automation to streamline your quality management process, assist supervisors, and support agents with tangible and objective feedback.

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Knovvu Real-Time Guidance

Assist Your Agents in Real Time.

Empower your customer support teams with the right information at the right time, leading to confident agents and satisfied customers.

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Real-Time Guidance
Real-time Alerts: Prohibited words, urgent customer inquiries or regulatory issues can easily be added to notify supervisors in real time.
Speech Recognition Knovvu

Knovvu Speech Recognition

Market-Leading Accuracy Rate of >97%

Our market-leading speech recognition accuracy rate provides deeper analysis, more actionable insights and better results for your business.

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Knovvu
Text-to-Speech

Elevate your brand with voice

Deliver human-like and personalized experiences to your customers and improve their conversational journeys.

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Top Conversational Solutions for Leading Global Brands

  • 20M
    Active
    Voiceprints
  • 40M
    Bot Conversations
    Managed
    Monthly
  • >97%
    Speech
    Recognition
    Accuracy
  • 500
    Customers
    in 20
    Countries
  • 20M
    Customer
    Calls Analyzed
    Monthly
 
 
 
 
 
 
NEWSROOM

Find the latest technology news here

CONTACT

Improve Your Conversational Customer Journey

Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.

Contact Us

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