Let the customer
Speak freely

SESTEK's Speech Enabled IVR saves
callers from complex menu navigation
and routes them to the right destination
by letting them say what they need

 

Analyze
Your Customer

SESTEK Speech Analytics captures
invaluable insights on customer experience
by analyzing all the recorded calls

 

Your voice
Your pasword

SESTEK Voice Biometrics authenticates your
callers through their voice in a fast and accurate way
and delivers an invaluable experience

 

Ask our
Chatbot

Lets customers enter natural questions
as if they are having a chat with a live agent.

 

Virtual
Assistant

SESTEK Virtual Assistant transforms
apps into virtual assistants with
speech technologies and provides
personalized self-service

What did they say about us?

“Customer satisfaction is a priority for TEB. This is why we attach great importance to innovative technologies that help us understand our customers’ needs in order to provide them with faster and more practical solutions. Sestek Speech Enabled IVR removes complicated DTMF menus from traditional IVR systems, routes callers to the right destination in less time, and allows them to complete their transactions with ease. Our customers’ quick adaptation to the technology serves as a testimony to the benefits.”

Özge TekalpHead of TEB BNP Paribas Joint Contact Center

“We implemented Vocal Passphrase technology at Turkish Telecom Contact Center to
allow our customers securely and easily complete various transactions without losing
time with traditional security questions. When we decided to carry out this project,
Vocal Passphrase was a new technology and choosing the right technology provider
was an important decision to make. Sestek’s expertise in the speech technology
field and continuous R&D efforts played an important part in our decision. Rapid
increase in the number of registered voice prints and positive feedback we get from
our customers prove that we made the right decision.”

Eniz AkdağTurkish Telecom Call Center

“As a result of our quality approach, we closely follow developments in technology
in order to deliver improved services. Implementing Sestek Speech Analytics in our
call center helped us obtain crucial data that directly influences our performance
management. Since we see Sestek as a partner rather than a vendor, we engaged in
interactive communication during the project. Our continuous feedback contributed
to the development of new modules for Sestek Speech Analytics.”

Çağlayan BakaçhanGaranti Pension Executive Vice President

Some of Our Clients

July 31, 2017 in CEO Posts

Be Careful with Artificial Intelligence

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April 1, 2016 in Voice Biometrics

The Future of Secure Mobile Banking: Voice Biometrics

The ubiquity of mobile devices is changing the way users’ access financial services. More and more users are opting for online and mobile banking options over visiting local branches in these…

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November 9, 2016 in CEO Posts

Speech Analytics at SESTEK

Speech Analytics  is one of our most successful products at SESTEK. Here is how it works and how we make it a great product: Who makes use of Speech Analytics?…

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November 9, 2016 in CEO Posts

Industry-Academia Collaboration at SESTEK

Industry-academia collaboration is much desired but often hard to achieve. This is how we achieve it at SESTEK: Having an active academic life (professorship) keeps me updated with the new…

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