Speech-to-Text converts speech into written text by using speech recognition capabilities. Speech-to-text is one of the main technologies behind voice-controlled applications.
The technology empowers dictation solutions and assistive technologies that provide a practical use for individuals. With the help of the technology users not only control their computers by voice but also dictate documents without the need of a keyboard.
One of the main use cases for speech-to-text is call transcriptions. Recorded interactions in a call center is transcribed with the help of speech-to-text technology. Thus, in-depth textual and statistical analyses can be applied to the transcribed interactions to reveal business insights.