Knovvu Virtual Agent

Super Agent At
Every Customer Channel

Imagine placing a super agent at every customer channel to handle repetitive tasks so that you can focus on your customers.

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Benefits
  • Serve Customers 24/7

    Automate customer service tasks and respond to your customers around the clock without increasing operational costs.

  • Increase Efficiency

    Add one extra agent at every customer channel to handle simple tasks so that the rest of your team can work on complex issues.

  • Reduce Costs

    From our actual customer testimonials, we know that Knovvu Virtual Agent can save in average 5 FTE (full-time equivalent) agent costs.

Case Study

Groupama Serves Customers 24/7 with Virtual Agent

Using Knovvu’s technology, Groupama developed GUPI, the virtual agent, to serve customers around the clock.

  • 96%

    Speech recognition accuracy rate

  • 24%

    of customer issues solved by GUPI

  • 500+

    hours/monthly of representative time saved

“Not only for our customers but also for our partners [brokers], we want to be accessible 24/7 and be able to respond to their inquiries fast. With the virtual agent GUPI, we are improving the experience of our whole ecosystem.”

Chief Technology Officer, Groupama TR
Our Customers

Global Brands Trusting Knovvu Technologies

Product

Knovvu Virtual Agent

With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.

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Why Knovvu?
Knovvu Virtual Agent Differentiators
  • Higher Performance

    Tasks like creating scenarios, designing forms and reporting can be executed faster.

  • Market-Leading Accuracy Rate

    We are proud of our market leading AI-based intent recognition accuracy rate of >95%.

  • All-In-One Solution

    SR, TTS, NLU, orchestrator and design studio. All in a single solution. No need for 3rd party involvement.

  • No Coding Required

    Smart conversations and complex business flows can easily be designed with drag & drop.

  • Domain Readiness

    Knovvu Virtual Agents come with pre-built and ready-to-go integrations for different industry verticals.

Key Figures

  • 40M

    Bot Conversations
    Managed Monthly

  • 400+

    Customers in
    20 Countries

  • >95%

    Speech Recognition
    Accuracy Rate

  • 100%

    In-house Developed
    Technology

  • 100%

    Project
    Delivery Rate

 
 
 
 
 
 

CONTACT

Improve Your Conversational Customer Journey

Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience

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