With our Conversational AI and Analytics solutions, you can capture and analyze customer interactions across all channels and manage high volumes of customer inquiries— while ensuring data security.
Conversational IVR guides customers efficiently to resolution without the need og live agents, resulting in annual savings of 180K USD at a 100-agent call center.
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Voice Biometrics can authorize customers using their voice and decrease the duration of authorization-required calls by 10%.
Interaction analytics can help improve customer experience by 25% via presenting actionable insights for decision-makers.
Capture all customer interaction data across channels, converting it into actionable insights for decision-makers. With advanced quality management tools and 97% speech recognition accuracy, we help supervisors to objectively assess performance and enhance customer experiences.
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Let your teams focus on more complex tasks while Virtual Agent automates routine tasks across every channel—powered by advanced Speech Recognition and Natural Language Understanding.
Discover Virtual AgentMonitor 100+ voice parameters with Voice Biometrics to authorize callers in real time. Independent of language, accent, or content, this solution can verify voiceprints against blacklist to prevent fraud.
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In the telecom industry, Conversational Analytics and AI help improve the customer journeys and build trust and optimize customer service processes.
Use Conversational AI to enable natural, human-like interactions, allowing callers to engage with the system 24/7 and receive quick, effortless answers.
With Voice Biometrics, shorten lengthy verification processes in your call center securely, enhance customer satisfaction, and reduce call durations.
Leverage AI-powered Speech Analytics to identify the customers’ primary reason for contact, ensuring effective interactions across all channels while assessing agent performances.
Let’s go into detail on how SESTEK’s conversational solutions can improve your agent and customer experience.
