SOLUTIONS FOR TELECOM

Enhancing Customer Journeys with Secure AI Solutions

With our Conversational AI and Analytics solutions, you can capture and analyze customer interactions across all channels and manage high volumes of customer inquiries— while ensuring data security.

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USE CASES
  • Conversational IVR

    Conversational IVR

    Conversational IVR guides customers efficiently to resolution without the need og live agents, resulting in annual savings of 180K USD at a 100-agent call center.

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  • Customer Authentication

    Customer Authentication

    Voice Biometrics can authorize customers using their voice and decrease the duration of authorization-required calls by 10%.

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  • Interaction Analytics

    Interaction Analytics

    Interaction analytics can help improve customer experience by 25% via presenting actionable insights for decision-makers.

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KEY FEATURES

Understand Your Customers

Convert customer interactions into insights and optimize performance.

Capture all customer interaction data across channels, converting it into actionable insights for decision-makers. With advanced quality management tools and 97% speech recognition accuracy, we help supervisors to objectively assess performance and enhance customer experiences.

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Understand Your Customers
Automate Simple Tasks

Automate Simple Tasks

AI can perform routine tasks and help reduce service costs.

Let your teams focus on more complex tasks while Knovvu Virtual Agent automates routine tasks across every channel—powered by advanced Speech Recognition and Natural Language Understanding.

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Enhance Security with Voiceprint Print

Activate real-time authorization to protect your operations.

Monitor 100+ voice parameters with Knovvu Biometrics to authorize callers in real time. Independent of language, accent, or content, this solution can verify voiceprints against blacklist to prevent fraud.

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Enhance Security with Voiceprint Print
 
 
 
 
 
 
HOW IT WORKS

How We Can Help Telecom Companies

In the telecom industry, Conversational Analytics and AI help improve the customer journeys and build trust and optimize customer service processes.

Improved Experience
  • Automate Customer Engagement
    Automate Customer Engagement

    Use Conversational AI to enable natural, human-like interactions, allowing callers to engage with the system 24/7 and receive quick, effortless answers.

  • Know Customers <br>in Seconds
    Know Customers
    in Seconds

    With Knovvu Biometrics, shorten lengthy verification processes in your call center securely, enhance customer satisfaction, and reduce call durations.

  • Understand <br>Customer Intent
    Understand
    Customer Intent

    Leverage AI-powered Knovvu Analytics to identify the customers’ primary reason for contact, ensuring effective interactions across all channels while assessing agent performances.

SEE IN ACTION

See How We Can Improve Telecom Industry Performance

  • Knovvu Analytics: Understand Your Customers Better
  • Knovvu Virtual Agent at Every Customer Channel
  • Knovvu Biometrics
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FOR MORE

Keep Exploring

  • CONVERSATIONAL ANALYTICS CASE STUDY
    Leading E-retailer Maximized Call Center Performance
  • CONVERSATIONAL IVR CASE STUDY
    Koçtaş Elevates Efficiency

  • VOICE BIOMETRICS CASE STUDY
    Telecom Giant Slices Long Calls

CONTACT

Improve Your Conversational Customer Journey

Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.

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