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25 years of trust built on strong foundations
At SESTEK, we implement compliance, security, and quality processes to ensure the trust and satisfaction of our customers.
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SESTEK undergoes annual audits conducted by accredited independent third-party auditors. Our company holds ISO 27001, ISO 27017, ISO 27018, ISO 9001, ISO 42001, PCI DSS, and SOC 2 Type 2 certifications.
Enterprise-level
data protection and compliance
As a leading provider of conversational technologies, we understand the importance of protecting data and complying with industry standards.
By following the highest standards, utilizing advanced security functions, and conducting comprehensive audits across our applications, systems, and networks, we ensure that your data is continuously protected.
By following the highest standards, utilizing advanced security functions, and conducting comprehensive audits across our applications, systems, and networks, we ensure that your data is continuously protected.
Enterprise-Level
Security & Compliance
Engineered with robust security and privacy protocols to keep your data, voice metrics, and operations protected at scale.
Standards/Certifications
ISO 42001: Responsible Governance in Artificial IntelligenceISO 42001 is a pioneering standard that provides a foundation for the secure, transparent, and ethical management of artificial intelligence systems. Our company reinforces the responsible and ethical principles it adopts in its artificial intelligence processes at the corporate level through this standard.
ISO 27018: Bringing Data Privacy to the CloudISO 27018 is an international standard focused on the protection of personal data in cloud services. Our company’s commitment to the protection of personal data is maintained with the same level of rigor in cloud environments. Regardless of where the data is stored, consistent protection assurance is provided to data subjects.
ISO 27017: The Standard for Secure CloudISO 27017 is a specialized standard that addresses processes in cloud services from an information security perspective. Our company manages data security and access management across its cloud infrastructure in accordance with this standard. We provide our customers with secure, scalable, and sustainable cloud services through the products and services we offer.
PCI DSS: The Global Standard for Payment SecurityPCI DSS is an international standard established for secure processing, transmission, and storage of payment card data. Our company implements end-to-end financial data security, monitoring, and vulnerability management through the controls defined by this standard.
ISO 9001: The Global Standard for Quality ManagementISO 9001 is a globally recognized standard that ensures the delivery of products and services in accordance with international quality principles. Our company proudly maintains this certification, demonstrating its commitment to quality. With a continuous improvement approach, we deliver customer satisfaction and high standards together.
ISO 27001: Assurance of Information AssetsISO 27001 is an international standard that enables the identification,assessment, and management of risks related to integrity, availability, and confidentiality of information. Our company positions information security as an integral part of corporate governance and protects customer data in accordance with best practices.
SOC 2 Type II: Continuity in AICPA Trust Services CriteriaSOC 2 Type II is an independent assurance report demonstrating that controls have operated effectively over a specified period. Our company’s processes are regularly audited by independent auditors, and the relevant controls are periodically reviewed. This holistic approach we have adopted is based on the principle of continuity.
Regulations
GDPR: The European Approach to Data Privacy
GDPR is an international regulation that introduces comprehensive obligations regarding the processing and protection of personal data within the European Union. Our company prioritizes compliance with the data protection legislation applicable to its customers and carries out processes aimed at ensuring the secure management of personal data throughout its lifecycle and protecting the rights of data subjects.
HIPAA: Security and Privacy in the Healthcare Sector
HIPAA is a regulation that requires administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of health information. Our company supports HIPAA requirements through security and data protection processes that ensure health-related information is protected against unauthorized access or disclosure.
Ensuring your
protection and privacy
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Integrated
Security Architecture
Security Architecture
We implement advanced security technologies across both our cloud and physical infrastructures.
Data
Protection
Protection
Through our continuous monitoring approach, we ensure theconfidentiality and security of personal data throughout the product lifecycle.
Penetration
Testing
Testing
We identify vulnerabilities and implement corrective actions through periodic tests conducted on our products and services by industry experts.
Privacy by
Design
Design
Privacy is implemented throughout the lifecycle of our products and services by integrating it into design processes and business practices.
Risk
Assessment
Assessment
We conduct systematic risk identification, analysis, and mitigation processes across our products and services.
Security
Operations
Operations
Through our third-party business partnerships, we strengthen our proactive monitoring and incident management processes.
Leading companies trust our conversational technologies
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Improve your conversational customer journey
Let’s go into detail on how SESTEK’s conversational solutions can improve your agent and customer experience
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