Measurable Impact

3M+

Customers served through the deployment

15 sec

Decrease in average call duration

$400K

Annual cost savings in contact center operations

98%

Speech Recognition accuracy

Key features for Telecom

Agentic AI

Resolve billing and technical requests instantly, before a call becomes a reason to leave.

A customer calls to check a balance; another calls to dispute a charge. The Voice AI Agent resolves both instantly, no hold time, no transfer. Another customer needs a repair ticket status, resolved in plain language. When authentication is required, a spoken passphrase confirms identity in seconds instead of a string of security questions.

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Agent Copilot

Keep live agents focused on the retention and technical calls that matter, and equip them to handle both with confidence.

A customer calls to cancel service; the agent isn't reconstructing account history mid-call, prior contacts and plan details are surfaced. On a complex technical issue, the agent gets troubleshooting context up front instead of piecing it together while the customer waits. When a caller doesn't speak the agent's language, Virtual Translator activates with a single click.

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Conversational Intelligence

See 100% of interactions instead of a small sample, and catch retention risk signals a manual sample would miss.

A surge in calls about a specific plan or promotion would take months to surface in a manual sample, buried in the noise of everyday contacts, but Conversational Intelligence flags the pattern within days. It also detects when retention calls skip required disclosures, giving compliance and operations visibility before it becomes a regulatory or customer-facing problem.

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Leading companies trust our conversational technologies

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"A significant increase in the number of registered vocal passphrases and the positive feedback we get from our customers prove that we made the right decision with SESTEK."

Türk Telecom Mobile

3M+

customers subscribed

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How It Works for Telecom

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Start with AI

A customer calls about a bill, a technical issue, or needs to verify their identity. The Voice AI Agent resolves it on the first contact, so the same issue doesn't turn into a second call. You get lower cost per contact, and one less reason to leave.

Bring in a Human

If the call needs a person, a retention conversation or a complex technical issue, Agent Copilot hands it over with account history and context already surfaced. You get faster, more consistent decisions on the calls that matter most.

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Learn from Interactions

Every conversation, AI or human, gets analyzed. Conversational Intelligence scores it, flags anything urgent, and looks for the pattern behind it, a plan putting subscribers at risk, or a disclosure skipped on retention calls, giving operations visibility to fix it early.