Measurable Impact

43%

Reduction in call center complaints

48%

Increase in sales

90%

Customer requests handled by AI

50%

Increase in quality management efficiency

Key features for Insurance

Agentic AI

Handle claim-season and renewal-season surges without adding headcount to the service line.

A policyholder texts to check a claim status; another calls to update payment details after moving house. The Voice AI Agent resolves both immediately, working 7/24 across every channel, with no live agent required for either. When a storm drives a sudden increase in claims calls, the same system manages the requests without a queue forming.

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Agent Copilot

Cut escalations and speed up complex claims decisions, without waiting on a supervisor to weigh in.

An agent on a call with a distressed policyholder after an accident needs the right words and the right policy details at once; Agent Assist surfaces both in real time. When a claim touches a coverage type few agents have handled, Agent Assist has the answer ready. A newly hired agent gets the same real-time support a senior agent relies on.

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Conversational Intelligence

See 100% of interactions instead of a small sample, and catch issues before they become complaints or compliance risks.

An agent quotes a premium incorrectly on one call; buried in a small sample, that error would surface only after a complaint or an audit. Conversational Intelligence flags it right away. It also detects when agents explain a coverage exclusion inconsistently across calls, giving supervisors the evidence to correct it before it reaches a regulator or a dispute.

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Leading companies trust our conversational technologies

See all success stories

Sestek’s data-driven analysis helped us understand customer needs better and create the most accurate customer experience in a way that improves processes and ensures quality.

AXA Turkey

90%

Customers served by AXA Bot instead of live agents

Now, 98% of our calls are automatically analyzed by the system, allowing us to respond to customer needs faster and enhance our quality management.

Operations Group Manager

43%

reduction in call center complaints

Through the automatic detection of silence durations and advanced analytics capabilities, we achieved 704 hours of monthly workforce savings.

Customer Experience Director

704

hours monthly savings through silence monitoring

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How It Works for Insurance

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Start with AI

A policyholder calls or messages about a claim status, a payment, or a coverage question. The Voice AI Agent picks it up first and resolves it immediately in most cases. You get a lower cost per contact and a policyholder who didn't have to wait.

Bring in a Human

If it needs a person, especially after a loss, the agent isn't starting cold. Agent Assist surfaces the policy and claim history, translating in real time if needed. You get faster claims decisions and a policyholder who feels heard.

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Learn from Interactions

Each interaction, AI or human, gets analyzed. Conversational Intelligence scores it, flags anything urgent such as a distressed caller, and looks for the pattern behind it, a coverage type causing repeat confusion, or a script agents have drifted from.