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Conversational IVR Dec 28 · 3 min read
Digitizing Debt Collection with Conversational IVR

Traditional debt collection methods that rely on manual processes are far from offering effective solutions. In addition to increasing the workload for agents, the success rate of banks ‘outbound collection campaigns stood at roughly 5%.

Speech Recognition Nov 11 · 2 min read
Speech Recognition Accuracy Comparison Test 2022

Speech Recognition (SR), also known as Automatic Speech Recognition (ASR), is a system for processing received sounds with hardware-based techniques and software and converting the sound to text.

User Experience Oct 22 · 4 min read
UX at the center of self-service: A success story in banking

The term “user experience” was first used in the 1990s due to the rising use of solutions and interfaces that enable people to use products and services without a live intermediary.

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Conversational IVR Dec 28 · 3 min read
Digitizing Debt Collection with Conversational IVR

Traditional debt collection methods that rely on manual processes are far from offering effective solutions. In addition to increasing the workload for agents, the success rate of banks ‘outbound collection campaigns stood at roughly 5%.

Read More
Speech Recognition Nov 11 · 2 min read
Speech Recognition Accuracy Comparison Test 2022

Speech Recognition (SR), also known as Automatic Speech Recognition (ASR), is a system for processing received sounds with hardware-based techniques and software and converting the sound to text.

Read More
User Experience Oct 22 · 4 min read
UX at the center of self-service: A success story in banking

The term “user experience” was first used in the 1990s due to the rising use of solutions and interfaces that enable people to use products and services without a live intermediary.

Read More
Sestek Webinars
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Webinars Oct 14 · 1 min read
Sestek Tech Talks: Transportation and Tourism Update (In Turkish)

In this episode of the Sestek Tech Talks series, Sestek’s General Manager Serdar Karadayı met with IGA’s Chief Digital and Commercial Officer Ersin İnankul

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Webinars Aug 16 · 1 min read
New Truths About Self-Service: Enabling Conversational Intelligence

Sestek’s Founder and CEO, Prof. Levent Arslan, came together with Dan Miller and Derek Top from Opus Research to discuss how self-service is evolving with conversational technologies today

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Webinars May 16 · 1 min read
Product Analysis, Agile Working and Design Processes at Sestek (In Turkish)

Our analysts, Reyhan Tosun and Can Atılgan, from Sestek Product Management Team, had an interesting conversation about their department’s operations

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Podcasts
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Podcasts Jun 26 · 1 min read
Product Analysis, Agile Working and Design Processes at Sestek podcast (In Turkish)

Our analysts, Reyhan Tosun and Can Atılgan, from Sestek Product Management Team, had an interesting conversation about their department’s operations, product development processes, and Sestek’s agile transformation.

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Podcasts May 26 · 1 min read
Turkey’s Apparel Industry E-Commerce Survey 2021 podcast (In Turkish)

Sestek’s Sales Manager Selin Özbalmumcu and NİCE Medya’s Chief Editor Eylem Gun discussed the survey results in this webinar.

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Podcasts May 26 · 1 min read
New Truths About Self-Service: Enabling Conversational Intelligence Podcast

Sestek’s Founder and CEO, Prof. Levent Arslan, came together with Dan Miller and Derek Top from Opus Research to discuss how self-service is evolving with conversational technologies today

Read More

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