Higher speech recognition accuracy means actionable insights, deeper analysis and better business results.
SR technology enables interactions between customers and systems, supporting customers using voice to reach answers and solve problems.
Whether it’s executing a banking transaction or navigating through a voice-enabled IVR, the experience is elevated because it is fast and effortless.
When customers can interact with systems seamlessly, process automation and self-service rates increase. This means most valuable agent time is saved.
Using Speech Recognition technology, Unilever Turkey listened to more than 120K customers calls asking for more product variants of its bleach product; Domestos.
of calls converted into text and analyzed
new product variants introduced to the market
increase in sales growth
“For this project, we decided to work with SESTEK, known as the best company in their line of work. Especially, their expertise in voice technologies attracted our attention.”Unilever Turkey
The technology enables systems and applications to understand user commands in spoken language, instead of buttons and keystrokes. This helps customers interact with systems to solve issues without the need of live agents. The success of speech recognition projects relies heavily on the accuracy rate, meaning accurately understanding what customers are saying. Our market-leading rate ensures this success.
Supported languages for our Speech Recognition product include:
English • French • Spanish • German • Arabic • Turkish • Russian • Mandarin • Urdu • Dutch • Czech • Italian • Ukrainian • Flemish • Indian-Hindi • Kazakh • Pashto • Persian • Azerbaijani • Kurdish • Japanese • Portuguese • Latvian • Swedish • Tagalog • Finnish
Speech Recognition (SR) technology converts speech into text.
Try Our SR Accuracy with demo interface.
WER (word error rate) is a common metric for SR engines; it is the ratio of the total words of the error to the total number of words in the reference. Smaller the ratio, the more accurate the engine.
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience
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