Here are the top ten trends that we believe will greatly impact our technology decisions in this year.
The term “user experience” was first used in the 1990s due to the rising use of solutions and interfaces that enable people to use products and services without a live intermediary.
Remember those quarantine days when we were bored to death and wondered when we would be able to go on vacation again? And when we heard there'd be no travel...
ChatGPT has revolutionized the way people interact with technology. It has brought about a new era of personalized and natural language communication.Read More
Speech Recognition (SR), also known as Automatic Speech Recognition (ASR), is a system for processing received sounds with hardware-based techniques and software and converting the sound to text.Read More
With 90% intent recognition accuracy, AXA Bot, a chatbot that utilizes Sestek's Conversational AI technology, understood customer requests and served 9/10 customers without connecting them to live agents.Read More
We chatted with ChatGPT about automation, call center efficiency and the insurance industry. Here are its answers.Read More
Here are the top ten trends that we believe will greatly impact our technology decisions in this year.Read More
Traditional debt collection methods that rely on manual processes are far from offering effective solutions. In addition to increasing the workload for agents, the success rate of banks ‘outbound collection campaigns stood at roughly 5%.Read More
The term “user experience” was first used in the 1990s due to the rising use of solutions and interfaces that enable people to use products and services without a live intermediary.Read More
The acquisition provides Unifonic with immediate access to Sestek’s suite of cutting-edge “Conversational AI and Analytics” solutions and a strong base of existing clients and partners.Read More
Poor customer service costs businesses about $75 billion annually. Given this tremendous loss, having poor customer service is not something you can ignore. To avoid ending up with a service...Read More
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