All Blog Posts

AI has become essential in customer services, but as automation grows, so do concerns about losing the human touch. This article explores the importance of balancing AI with human collaboration to address these challenges and achieve maximum efficiency.

Explore the critical role of selecting the ideal speech analytics solution for optimizing call center efficiency and find out why SESTEK's advanced features make it the top choice.

Discover how SESTEK’s Conversational AI eliminates fragmented customer experiences by connecting every channel—voice, real-time chat, messaging, and more—into one seamless, intelligent customer journey.

Discover how Agentic AI reshapes customer support with smarter, more proactive service across industries, from banking to manufacturing, enhancing experiences and empowering teams.

Find out how real-time technologies backed by agentic AI help contact centers move faster, stay ahead of problems, and boost performance.

Learn how Agentic AI is transforming customer service by delivering enhanced personalization, efficiency, and problem-solving, moving beyond the limitations of traditional AI assistants.

How do machines learn to speak like us? Dive into the world of phonetics, spectrograms, and AI training to discover the science behind talking machines.

Deepfake fraud is evolving, and traditional security measures are no longer enough. Explore why this threat is growing and how SESTEK’s cutting-edge technology and R&D efforts provide a stronger defense against AI-generated attacks.

Discover how SESTEK’s flexible AI integration and deployment options can enhance your contact center’s performance. Leverage our proprietary solutions and third-party AI capabilities to drive innovation, efficiency, and data security for your business.