Discover how conversational AI can enhance call center ROI by improving customer experience and operational efficiency, featuring real-life examples from successful projects.
AI has become essential in customer services, but as automation grows, so do concerns about losing the human touch. This article explores the importance of balancing AI with human collaboration to address these challenges and achieve maximum efficiency.
Discover how SESTEK’s Conversational AI eliminates fragmented customer experiences by connecting every channel—voice, real-time chat, messaging, and more—into one seamless, intelligent customer journey.
Find out how real-time technologies backed by agentic AI help contact centers move faster, stay ahead of problems, and boost performance.
Learn how Agentic AI is transforming customer service by delivering enhanced personalization, efficiency, and problem-solving, moving beyond the limitations of traditional AI assistants.
Discover how analyzing customer conversations with Advanced Sentiment Analysis tools can elevate your customer and employee experience by providing deep insights and strategies to improve performance.
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Introducing SESTEK's Speech Recognition Accuracy Test 2024 – Arabic Edition, where SESTEK is benchmarked against leading SR providers. This test highlights SESTEK's superior performance and reliability in Arabic speech recognition.
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Discover how GPT-4o is revolutionizing the tech world with its voice capabilities. Join us as we explore OpenAI's new model, highlighting its real-time translation, and sentiment analysis features for human-like interactions.
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Understanding customer interactions is crucial, but real progress comes from grasping their thoughts and emotions in real-time. In this article, we'll explore Sentiment Analysis: its definition, operations, and five key benefits.
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As we are wrapping up Q1, we want to take a step back and give you a snapshot of what differentiates us from the rest of the market. We are a unique R&D center; we are proud of our teams and we are proud of the products. Here is a brief summary of why.
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At SESTEK, we recognize industry challenges. Our CEO highlights our AI-powered solutions under the Knovvu product suite, which seamlessly transitions between on-premises and cloud. Click for further insights.
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Discover our 2024 Speech Recognition Accuracy Test, which SESTEK has been benchmarked against major SR vendors.
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In this article you will explore the basics of speech analytics, including its definition, functionality, types, and primary use cases within call centers.
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In a world where every conversation is a valuable touchpoint, understanding the dynamics of communication is paramount for businesses aiming to stay ahead. Our latest e-book brightens the transformative trends shaping the conversation analytics landscape.
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