Simple money transfer or application to a credit loan. Hundreds of banking transactions can be automated by A.I. without the need of live agents; This is the new definition of efficiency for the banking industry.
Majority of banking transactions can be executed without the need of live agents but the use of self service in the banking industry is merely sufficient. This is contradictory since increasing self-service rates results in major improvements in customer experience and significant savings on operational costs for banks.
Banking AI Agents can execute hundreds of banking transactions for customers. When this is the case, simple tasks are automated by technology while the most valuable asset at call centers, agent time, can be saved to focus more on customers.
In partnership with Sestek, VakıfBank developed a Banking AI Agent that interacts with customers via text and natural speech.
3x
ViBi INCREASES NUMBER OF SELF-SERVICE TRANSACTIONS
3.5M
CUSTOMERS EXECUTE 150K TRANSACTIONS DAILY USING ViBi
2.5M
CREDIT APPLICATIONS SUBMITTED VIA ViBi ANNUALLY
“ViBi became a best practice in the sector, both with its contributions to customer engagement and self-service rates. Considering long-term IT investments, we completed and launched the project only in 6 months. This is the result of a successful collaboration between VakıfBank and SESTEK teams.”
DIRECTOR OF DIGITAL BANKING - VAKIFBANK
Enabling customers execute banking transactions 24/7 without the need of live assistance has significant impact on customer experience and operational efficiency. Distribution of customer service around-the-clock is advantageous for both customers and agents.
Banking AI Agents can be deployed in multiple service channels to provide the same level of service quality to customers. Whether it is a WhatsApp chat or mobile application interface, customers are presented with a consistent, improved experience.
Agent time is the most valuable asset in customer service. Banking AI Agents helping customers for simple transactions save this valuable asset. Repetitive, daily tasks are automated while agents can work on solving more complex issues for customers.
Built on a Hybrid AI approach that combines Agentic and deterministic AI, Knovvu Virtual Agents move beyond scripted automation. Powered by advanced LLMs, Agentic AI enables intelligent decision-making, contextual awareness, and multi-turn task orchestration, learning from past interactions and ensuring compliance with minimal human involvement. While deterministic AI provides control, reliability, and predictable outcomes. Together, they manage complex customer journeys end to end and deliver consistent, high-quality customer experiences beyond simple automation.
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.
