One of the most digital-focused banks in Turkey, Kuveyt Turk partnered with Sestek to develop Digital Assistant. The banking bot called “Selim” successfully addresses customer inquiries, manages financial calculations, eliminating the necessity for live agents.
QUESTIONS ANSWERED by SELİM ANNUALLY
DECREASE IN INFORMATION REQUESTS FROM CUSTOMERS AT DIGITAL CHANNELS
ACCURATE WORD-BASED RECOGNITION
“ It is of great importance to work with the right business partners when implementing important projects such as digital transformation. We are happy to be developing solutions with Sestek, an expert in conversational artificial intelligence solutions.DIGITAL TRANSFORMATION GROUP MANAGER KUVEYT TURK
Kuveyt Turk aimed to implement digital assistant technology to provide faster and more efficient services to its customers within the scope of its digital transformation process.
Kuveyt Turk developed a banking bot in collaboration with Sestek. Thanks to Sestek’s expertise in Conversational Technologies, the bot called Selim understands what customers mean by their expressions, answers their questions, makes financial calculations, and directs customers to the menus of digital channels without the need for live agents.
Knovvu Virtual Agent enables companies to listen, understand and answer customer needs through an intelligent and intuitive conversational interface. Using Conversational AI core tech, bots lead result-focused conversations with customers, provide them 24/7 self-service, and help decrease companies’ operational costs.
Since its establishment in 1989, Kuveyt Turk has been operating in the field of interest-free finance. It ranks first among active participation financial institutions and 10th in the entire banking sector. The first R&D center in Turkey which was implemented by a financial institution, was established by Kuveyt Turk in 2010.
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