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The Challenge
Ajman Bank aimed to meet growing digital customer demand while delivering natural, personalized communication. The bank needed to improve service accessibility and support multiple banking use cases across digital channels without increasing operational complexity.
The Solution
SESTEK's AI Avatar was seamlessly integrated across AjmanBank's Mobile App, Kiosk, and HoloBox channels, bringing the human factor into digital banking. The solution combines SESTEK's Generative Q&A, Speech Recognition, and Text-to-Speech technologies with advanced animated avatar design, enabling natural, human-like conversations in both Arabic and English including multiple Arabic dialects. Today, it has handled 13,000 conversations, with content generation LLM accuracy reaching 97% in English and 94% in Arabic.
Developed with a strong focus on data security and compliance, the cloud-based solution is hosted entirely within the MENA region,meeting local security and regulatory requirements.
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