Cost Savings Estimate with Analytics

This calculator automatically calculates your estimated cost savings when you integrate Analytics technology into your contact center interaction analytics process. Please fill in the below necessary fields according to your current call center metrics to see your monthly and yearly savings.

Analytics ROI Calculator

Assumption: a 10% decrease in average handling time (AHT) after Analytics.

Annual savings

The yearly cost impact of the reduction in average handling time with Analytics.

$0

Monthly savings $0
FTE savings 0
Total cost of agents
Cost per call (before → after)
→

Estimates are for illustrative purposes only; actual results may vary depending on implementation and usage conditions.

Calculator glossary

Number of Agents
Number of agents responsible for inbound calls.
Cost per Agent
Average monthly salary of agent.
Total Calls Handled
Total monthly inbound calls received.
Total Cost of Agents
Total monthly salary paid to agents.
Cost per Call
Total agent salary divided by total calls.
Decrease in Average Handling Time by Analytics
Based on actual customer testimonials, Analytics decreases average handling time by 10% by improving silence rates, agent interruptions and responsiveness.
Cost per Call After Analytics
Cost per call decreased by 10%.
Monthly Saving with Analytics
New cost of calls multiplied by total number of calls.
Annual Saving with Analytics
Monthly savings multiplied by 12 months.
Saving in FTE
Monthly savings divided by monthly agent salary.
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