Name: Appointment Scheduling
Brand: Agentic CX Suite
Availability: InStock

The Challenge

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Booking needs agents

The same scheduling steps repeat on every call, and each booking depends on an available agent. As demand grows, capacity becomes the limit.

After hours waiting

Scheduling requests do not stop after business hours. Without always-on service, customers who want to book outside working hours have to wait.

Routine booking repeats

Gathering details, checking availability, and confirming a slot are repeatable tasks, but each one still requires an agent from start to finish.

Arçelik handles 6M+ calls annually with Agentic AI

Arçelik manages high-volume customer service calls across 46 product groups. With SESTEK's Agentic AI, the company automates routine service requests while maintaining a scalable operating model that keeps the human experience at the center.

The solution collects customer information, confirms requests and schedules service appointments, enabling customers to receive faster and uninterrupted service.

AI's real impact on call center processes goes beyond speed and automation; it shows up in how it enriches the human experience. At Arçelik, we always put people at the center of customer service, positioning technology as a partner that strengthens that experience. With the Agentic AI solution we built together with SESTEK, we deliver faster, uninterrupted service to our customers while freeing our teams to focus on more complex, high-value work. We see AI not as a tool for standardizing quality, but as a strategic lever that makes the human touch even more meaningful. We believe this approach will carry our leadership in customer experience into the future.

SENIOR DIRECTOR OF CUSTOMER SERVICES

65%

OF CALLS HANDLED END-TO-END BY AGENTIC AI

70%

OF CASES RESOLVED WITHOUT HUMAN INTERVENTION

500,000+

CALLS HANDLED AUTONOMOUSLY EVERY MONTH

Powered by the SESTEK Agentic CX Suite

Automate the routine. Support the agent. Learn from every conversation.

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Agentic AI

AI Agents handle appointment requests from understanding through scheduling and confirmation.

Agent Copilot

Agent Assist supports complex scheduling requests with full conversation context.

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Conversational Intelligence

Analytics provides visibility into booking patterns, performance, and recurring friction points.

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What this means for your scheduling operation

Schedule more, anytime

The AI Agent delivers 24/7 service across voice and digital channels, handling appointments consistently at scale.

Lower cost, reduce risk

Automate routine appointments while your team focuses on exceptions, reducing operational costs without adding unnecessary deployment risk.

Understand customers accurately

Proprietary Speech Recognition and Text-to-Speech support natural voice interactions across languages and accents, helping customers book confidently.