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4.8
from 100+ reviews on Gartner
Get the best out of AI to empower your contact center agents
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What sets us apart from competition at a glance
R&D
powerhouse
With more than 100 engineers, we develop all of our solutions in-house to present more flexibility and customization.
Over 2 decades of expertise
Since 2000, we have been developing solutions for call centers, we have mastered this domain and know how to make our customers improve from Day1.
Market-leading accuracy
Our speech recognition engine, with its ~98% accuracy rate, is the foundation of success for our speech analytics platform.
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#1 Speech Analytics tool
for mid-market and enterprise contact center operations
Conversational AI and Analytics solutions empower financial institutions to deliver a vast range of self-service capabilities and exceptional customer experiences while ensuring full compliance with industry regulations.
Access the full independent research and see why SESTEK is recognized among the global leaders shaping the future of CX.
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SESTEK vs Competions
SESTEK vs
Calabrio
We can identify customer sentiment in real time without any user involvement, we perform fully automated evaluations and generate comprehensive results within seconds.
SESTEK vs
Genesys SpeechMiner
We provide a cutting-edge summarization tool powered by AI, swiftly transforming extensive conversations into easily digestible summaries. Our solution benefits not only supervisors but also agents in real time, improving EX and CX.
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SESTEK vs
Observe AI
We can separate speakers (diarization), identify different languages and measure agent performance (silence duration, monotonicity, interruption and more) better than the competitor.
SESTEK vs
NICE
We can deploy same product on-prem and on cloud (cloud-agnostic), we provide query design with no coding requirements and agents can benefit our self-practice module.
SESTEK vs
CallMiner
We present an advanced sentiment analysis with zero effort for users, we feature AI-generated and pre-built categories, we provide query design with no coding requirements.
SESTEK vs
Verint
We can deploy same product on-prem and on cloud (cloud-agnostic), we present topic categorization with AI (zero effort for users), and agents can benefit our self-practice module.
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SESTEK vs
Amazon Connect Contact Lens
We can separate speakers (diarization), identify different languages and measure agent performance (silence duration, monotonicity, interruption and more) better than the competitor.
SESTEK vs
Yellow AI
Our integrated AI platform, developed in-house, delivers AI agents with over ~98% accuracy in speech recognition, natural-sounding text-to-speech, emotion detection, and secure biometric authentication in one solution. Flexible deployment options ensure full control over your data and infrastructure.
SESTEK vs
Nice Cognicy
We provide an all-in-one conversational AI platform with proprietary SR, TTS, NLU, orchestrator, and design studio – fully built in-house with no third-party dependencies. Pre-built integrations make it ready to perform from Day 1.
SESTEK vs
Kore AI
We deliver secure, customizable AI agents built on in-house Agentic AI with market-leading speech recognition and flexible LLM options. Our platform supports on-prem and cloud deployment, enabling multilingual automation with TTS options.
Don't just take our word for it
With the Agentic AI solution we built together with SESTEK, we deliver faster, uninterrupted service while freeing our teams to focus on more complex, high-value work.
SENIOR DIRECTOR OF CUSTOMER SERVICES
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In collaboration with SESTEK, AI resolves 44% of calls, improving consumer experience."
General Manager
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Today, 46% of our calls are handled by the Virtual Agent, and 37% of these calls are fully resolved without live agent support.
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Through the automatic detection of silence durations and advanced analytics capabilities, we achieved 704 hours of monthly workforce savings.
Customer Experience Director
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Now, 98% of our calls are automatically analyzed by the system, allowing us to respond to customer needs faster and enhance our quality management.
Operations Group Manager
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"Thanks to Knovvu Virtual Agent, Madame Coco customers can quickly access information on our website before and after their orders, while relevant questions are directed to the appropriate departments, shortening the processing time. "
Madame Coco
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"SESTEK’s Virtual Agent powered Koçtaş’s omnichannel transition, driving a 15% increase in self-service transactions that successfully elevated customer satisfaction while reducing agent workload."
Head of Customer Experience and Process Development
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SESTEK’s AI-powered solutions have significantly improved our processes and contributed to managing our operations more efficiently and cost-effectively.
Customer Services & Channel Development Sr. Manager
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This partnership has increased our efficiency by streamlining our quality management and provided significant improvements in agent performance.
Training & Quality Manager
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"Speech Analytics technology allows us to pinpoint areas that need improvement. And this has a direct influence on customer experience."
CONCENTRIX TURKEY
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Great outcomes: Growth in portfolio size, CSAT and menu number shows the efficiency. Congratulations!
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Sestek’s data-driven analysis helped us understand customer needs better and create the most accurate customer experience in a way that improves processes and ensures quality.
AXA Turkey
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"A significant increase in the number of registered vocal passphrases and the positive feedback we get from our customers prove that we made the right decision with SESTEK."
Türk Telecom Mobile
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We now manage more than 50% of the collection calls to customers via Conversational IVR.
ING TURKEY
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Using Agent Performance Analytics, supervisors were able to monitor and analyse sales conversations and provide feedback to agents effectively.
ING TURKEY
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Knowledge to power your AI transformation
Explore our curated library of whitepapers, reports, and expert guides to discover how Conversational AI and Agentic Automation are reshaping modern customer service.
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Improve your conversational customer journey
Let’s go into detail on how SESTEK’s conversational solutions can improve your agent and customer experience.
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