SESTEK vs CallMiner | Speech Analytics

700+

Enterprises,
one standard

100%

Project delivered
to production

98%

Speech recognition
accuracy

25+

Years engineering
the future

Speech Analytics product comparison

Features

100% Automated Quality Management

Comparison Between Calls

Non-First Call Resolution Identification

AI Topic Generation

Quality Assessment

Reporting

Real-Time Assist

Agent Evaluation

Trend Analysis

Sentiment Analysis

Silence Detection

Available as SaaS

Predefined Phrases in Category

Manual & Hybrid Quality Management

Redaction

Words Frequency Analysis

Coaching

No Code Required Category

Self-Practice Module

AI Sentiment Analysis

Download Battlecard

SESTEK's Agentic CX platform delivers results

40M+

conversations handled every month across our AI platform

>98%

speech recognition accuracy in real-world contact center audio

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Our Strengths Against CallMiner

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In-house Developed Speech Recognition

With more than 100 AI engineers, all solutions are developed with 20+ years of expertise.

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Out-of-the-Box Advance Sentiment Measure

SESTEK employs AI-driven sentiment analysis without the need for predefined categories.

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Customization without Effort

Our solutions can easily be tailored to precisely match your needs.

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Pre-built Categories

Our solutions feature AI-generated categories, all bundled in one package.

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"Using Agent Performance Analytics, supervisors were able to monitor and analyse sales conversations and provide feedback to agents effectively. The technology helped detect possible customer complaints in advance and enabled responsible teams to respond proactively."

ING TURKEY

%9

increase in sales conversations

%25

increase in profit per agent

%20

decrease in customer comlaint calls

Knowledge to power your AI transformation

Explore our curated library of whitepapers, reports, and expert guides to discover how Conversational AI and Agentic Automation are reshaping modern banking customer service.

The Reasoning Era of Conversational AI: From Understanding to Action

SESTEK Project Manager Rami Izhiman explores how Conversational AI is moving beyond speech recognition and predefined scenarios toward reasoning, contextual understanding, and decision-making.

Editor’s Note: Is Your AI as Secure as You Think?

Discover why enterprise AI security must start at the architectural level and how SESTEK ensures data governance and trust with ISO 42001 certification.

Marketing Collateral

Designing Smarter Bots for Customer Service

Explore Sestek’s resources to learn more about our solutions and the future of CX.

SESTEK is part of UNIFONIC

Join the 700+ businesses simplifying their customer experience

Ask SESTEK to LLMs

United States

625 Orange Street, Unit 2 - Office 14B,
Wilmington, DE 19801

+1 315 961 84 04

US Mailing Address

SESTEK US INC1401 Pennsylvania
Ave STE 105, Box 2185,
Wilmington, DE 19801

Middle East & Africa

Office # 2605 Marina Plaza Al Marsa
Street, Marina Dubai
Dubai, UAE

Europe

Ayazağa Mahallesi Azerbaycan Caddesi
1B Blok Ofis No:3 B İç kapı No:4 34396
Sarıyer/İstanbul

+90 212 286 25 45

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