Name: Technical Support
Brand: Agentic CX Suite
Availability: InStock

The Challenge

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Long support calls

Complex troubleshooting takes time, while long waits and repeated explanations make already difficult support interactions more frustrating for customers.

Routine troubleshooting repeats

Common issues that could be resolved from a knowledge base still consume agent time, leaving specialists with less capacity for complex problems.

Escalations lack context

When a case reaches a specialist, they may not know what the customer already tried, forcing the customer to repeat the problem and extending resolution time.

Zorlu Energy resolves 44% of technical support calls with AI

Zorlu Energy deployed SESTEK's AI Agent to handle technical and service inquiries end to end. The solution resolves customer requests directly while automating ticketing work that previously consumed agent time.

The result was faster resolution at the first point of contact while teams could focus on more complex customer needs.

"In collaboration with SESTEK, we transformed our consumer experience operations into an intelligent, data-driven structure. Agentic AI now analyzes and resolves consumer requests at the first point of contact, helping us respond faster while increasing our teams' efficiency. Through automated resolution and real-time context handoff to live agents, 44% of our calls are now resolved end-to-end by AI, including 7 out of every 10 outage reports during crisis moments. This transformation has strengthened our operational resilience while measurably improving both consumer and employee experience."

General Manager

72%

first-call resolution rate (FCR)

44%

Of calls handled end-to-end by agentic

48%

automation in request logging

Powered by the SESTEK Agentic CX Suite

Automate the routine. Support the agent. Learn from every conversation.

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Agentic AI

AI Agents resolve common technical issues and pre-qualify complex cases before escalation.

Agent Copilot

Agent Assist gives specialists full diagnostic context and suggested next steps.

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Conversational Intelligence

AQM evaluates technical support conversations at scale and surfaces recurring quality and issue patterns.

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What this means for your technical support operation

Automate Routine Resolution

Common technical issues are resolved directly by AI, improving first-call resolution while reducing workload. Voice and chat deliver consistent support across channels.

Reduce Operational Workload

Automating routine technical interactions reduces cost per contact and eases pressure on specialist teams, allowing them to focus on complex issues.

Escalate With Context

AI pre-qualification captures the issue and previous steps, while Agent Assist provides full context and next steps during escalation support.

Secure Every Interaction

AQM evaluates every technical support conversation, surfacing recurring issues that manual sampling can miss, while layered security protects account and diagnostic data.