We are not talking about human-like AI, but AI-like super agents powered by the full benefit of technology. Real-time guidance, voice authentication, conversation translation services presented in all-in-one interface.
Agents can access integrated services real-time guidance (RTG), biometrics, and virtual translation all from a single, easy-to-use interface.
Real-time features like voice authentication and translation enable agents to deliver quicker, error-free service.
AI-powered tools deliver context-based recommendations, guiding agents with tailored solutions and allowing them to request AI-generated responses.
Empower your customer support teams with the right information at the right time, leading to confident agents and satisfied customers.
Discover Real-Time Guidance
Voice Biometrics provides real-time authentication that is language, accent, and content independent. Within a matter of seconds, you can authorize customers using unique features of their voice that cannot be replicated.
Discover BiometricsVirtual Translator employs Speech Recognition (SR) technology to detect languages spoken by callers, converts speech to text, translates it to the desired language, and delivers replies to callers in voice format.
Discover Virtual Translator
Agent Copilot boosts agent performance with all-in-one Interface, giving access to integrated services like real-time guidance (RTG), voice biometrics, and virtual translation. It provides real-time insights, multilingual translation in 10+ languages, and AI-driven recommendations, allowing agents to deliver faster, more accurate responses and improve customer experience significantly.
Our speech recognition accuracy rate of >97% means better insights from customer-agent interactions.
Complex products like virtual translator and voice biometrics are integrated to the existing infrastructure effortlessly.
Efficient interface where agents can access 3 different products within a single screen.
UX-focused approach where agents can re-design their dashboards individually.
The solution supports Generative AI technology to assist agents with fast and accurate response generation feature.
Agent Copilot can be used in both voice and text engagements, providing a comprehensive solution.
Active
Voiceprints
Bot Conversations Managed
Monthly
Speech Recognition Accuracy
Customers in
20 Countries
Customer Calls
Analyzed Monthly
Let’s go into detail on how SESTEK’s conversational solutions can improve your agent and customer experience
