Real time support and multilingual service in one experience

An agent forgets a required disclosure mid-call, or a customer's tone turns sharp and the agent doesn't catch it. Agent Assist follows the entire conversation, prompts the missed step, and flags the shift in tone before it becomes a complaint. When the caller switches to a language the agent doesn't speak, Virtual Translator activates in the same window, so the guidance never stops.

A customer says a product name or speaks with an accent a generic model has never heard, and a generic engine mishears it, sending the request down the wrong path. Speech Recognition learns your vocabulary and accents, feeding AI Agent an accurate transcript from the first word, so it handles request the first time.