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AI Agents capture first notice of loss across voice and chat whenever a customer reports it, helping insurers respond immediately without waiting for an available adjuster. Routine intake can begin around the clock while complex claims are identified and routed for human judgment.
Agent Assist transfers complex claims with captured details and suggested next steps, so adjusters can begin with the information already collected instead of starting from scratch. AQM adds broader visibility into claims conversations, helping teams monitor quality and compliance at scale.
AQM evaluates claims conversations at scale, helping insurers move beyond limited manual sampling and gain broader visibility into compliance and interaction quality. Together with AI Agents and Agent Assist, the suite supports routine intake, informed handoff, and continuous oversight.
AXA Sigorta developed AXA Bot using SESTEK's Conversational AI technology to provide customers with 24/7 self-service through digital channels. The solution helps improve customer experience while reducing operational costs.
The result was more customers served through self-service while agents could focus on other customer needs.
AI Agents capture first notice of loss, collect details, identify complexity, and route claims.
Agent Assist gives adjusters the full intake context and suggested next steps for complex claims.
AQM evaluates claims conversations at scale for quality and compliance.
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