Automate processes, increase self-service, cut down operational costs
Analyze customer conversations, find the root cause behind issues
Value We Provide
Increase Efficiency and Performance
Make Decisions with Actionable Insights
Run Fraud-free Operations Smoothly
"By using Sestek's solutions we get crucial insights about customer satisfaction and agent performance. This helps us greatly to increase customer satisfaction."INGHead of Contact Center Complaint Management and Branch Operations Management
"Sestek's conversational IVR removes complicated IVR menus with voice-guided navigation for our customers. This allows them to complete their transactions faster and easier."TEB BNP ParibasHead of Joint Contact Center
"With Sestek's solutions, we have increased efficiency at our call center operations. With the intent recognition feature, we now can meet customer needs better."QNB FinansbankExecutive Vice President
"We implemented Sestek's Conversational Biometrics solutions at our contact center to allow our customers complete transactions securely and easily without traditional security questioning. The positive feedback we get from our customers prove that we made the right decision."Turk TelekomCall Center Operations Director
"Implementing Sestek's Speech Analytics at our contact center, we can get crucial data that directly affects our agent performance management efforts."Garanti PensionExecutive Vice President
A New World Without Artificial Stereotypes and Biases with Artificial Intelligence: Why Not?
ProPublica’s survey had revealed that the risk assessment algorithm named COMPAS and AI behind the system tends to identify blacks as more risky than whites. The famous trolley dilemma on ethical philosophy..
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What will 2020 bring to conversational AI?
We saw a tremendous increase in the use of voice technologies in 2019. Conversational AI, voice recognition and NLP were among the popular technology concepts of the previous year. It is not hard to guess that the rise of voice technologies will..
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