Automate processes, increase self-service, cut down operational costs
Benefit from the most trusted security feature; the human voice
Our Solutions for the Conversational Customer Journey
Automate processes, evaluate performances objectively and ensure contact center operations are 100% efficient.
Benefit from the most trusted security feature; the human voice, to provide fast, more secure customer services.
Analyze all customer-to-agent, customer-to-bot communications and understand the root cause behind customer issues.
"By using Sestek's solutions we get crucial insights about customer satisfaction and agent performance. This helps us greatly to increase customer satisfaction."INGHead of Contact Center Complaint Management and Branch Operations Management
"Sestek's conversational IVR removes complicated IVR menus with voice-guided navigation for our customers. This allows them to complete their transactions faster and easier."TEB BNP ParibasHead of Joint Contact Center
"With Sestek's solutions, we have increased efficiency at our call center operations. With the intent recognition feature, we now can meet customer needs better."QNB FinansbankExecutive Vice President
"We implemented Sestek's Conversational Biometrics solutions at our contact center to allow our customers complete transactions securely and easily without traditional security questioning. The positive feedback we get from our customers prove that we made the right decision."Turk TelekomCall Center Operations Director
"Implementing Sestek's Speech Analytics at our contact center, we can get crucial data that directly affects our agent performance management efforts."Garanti PensionExecutive Vice President
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The software which performs repetitive, automated and predefined tasks is named as “bot”. When we hear the word “bot”, it is highly likely that most of us first think of chatbots. Probably the first thing…
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The predominant way to achieve quality is prevention, not correction. So, it is vital to establish an effective quality management process to prevent situations that may spoil the quality. In this piece, we…
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