Conversational
AI

Automate processes, increase self-service, cut down operational costs

Learn More

Conversational
Biometrics

Benefit from the most trusted security feature; the human voice

Learn More

Conversational
Analytics

Analyze customer conversations, find the root cause behind issues

Learn More

Our Solutions for the Conversational Customer Journey

Efficiency and Performance

Automate

Automate processes, evaluate performances objectively and ensure contact center operations are 100% efficient.

Fraud-free Operations

Authenticate

Benefit from the most trusted security feature; the human voice, to provide fast, more secure customer services.

Actionable Insights

Analyze

Analyze all customer-to-agent, customer-to-bot communications and understand the root cause behind customer issues.

“

"By using Sestek's solutions we get crucial insights about customer satisfaction and agent performance. This helps us greatly to increase customer satisfaction."

INGHead of Contact Center Complaint Management and Branch Operations Management
“

"Sestek's conversational IVR removes complicated IVR menus with voice-guided navigation for our customers. This allows them to complete their transactions faster and easier."

TEB BNP ParibasHead of Joint Contact Center
“

"With Sestek's solutions, we have increased efficiency at our call center operations. With the intent recognition feature, we now can meet customer needs better."

QNB FinansbankExecutive Vice President
“

"We implemented Sestek's Conversational Biometrics solutions at our contact center to allow our customers complete transactions securely and easily without traditional security questioning. The positive feedback we get from our customers prove that we made the right decision."

Turk TelekomCall Center Operations Director
“

"Implementing Sestek's Speech Analytics at our contact center, we can get crucial data that directly affects our agent performance management efforts."

Garanti PensionExecutive Vice President

TESTIMONIALS

We Partnered with Arçelik to Develop World’s First Turkish Speaking Smart Assistant

TESTIMONIALS

We Helped Digitize the Contact Center of YapıKredi, Turkey’s First Private Bank

WATCH ALL TESTIMONIALS

Other Resources

watch tts demo

Check Out Our TTS Demo

watch our webinars

Watch Our Webinars

main-Read-our-cases

Read Our Case Studies

main-careers

Explore Career Options

Some of Our Clients

client
client
client
client
client
client
client
client
client
client
client
client

The Pillar of a Successful Conversational Journey: Speech Recognition

Conversational technologies transform the customer journey. By allowing customers to use their own words to interact with systems, conversational technologies offer the most natural communication method. And the conversational journey..

Read More >>

Choosing the Right Quality Management Method

No doubt about it, quality management is a must for call centers to ensure effective customer services. Providing high-quality services require call centers to identify calls that are failing to meet quality standards. Only by doing so can they detect areas that need..

Read More >>

Events & Webinars