“
"As ING Bank, we are committed to providing practical products and services that meet our customers' needs. This requires understanding their needs accurately. To better understand our customers' needs, we are constantly improving our analytical skills. Call center interactions contain critical data about customer satisfaction and agent performance. Sestek Speech Analytics provides us with the data mining methods to reveal these data. By using this software, we get crucial insights about agent performance, customer satisfaction and so on. This helps us to increase customer satisfaction."
Murat TacerHead of Contact Center Complaint Management and Branch Operations Management
“
"Customer satisfaction is a priority for TEB. This is why we attach great importance to innovative technologies that help us understand our customers’ needs in order to provide them with faster and more practical solutions. Sestek Speech Enabled IVR removes complicated DTMF menus from traditional IVR systems, routes callers to the right destination in less time, and allows them to complete their transactions with ease. Our customers' quick adaptation to the technology serves as a testimony to the benefits."
Özge TekalpHead of TEB BNP Paribas Joint Contact Center
“
"At Arçelik, we have a vision to provide our customers with value-added services. Asista, our smart home assistant, is an extension of this vision. With Asista, we brought natural voice experiences that offer our customers an intuitive way to interact with technology, they use every day. From day one, Sestek shared our ambition and excitement in the development of Asista, the first Turkish speaking smart assistant in the world. During this journey, Sestek proved that they are not only a technology solution provider but more importantly, a reliable partner. Our teams worked closely and harmoniously from day one. We are extremely happy and satisfied working with Sestek and look forward to deliver together with them innovative products that enhance people's lives through smart technologies."
Erkan DuysalArçelik Chief Innovation Officer
“
"Sestek is an innovative, solution-oriented company that follows the latest trends. These are the main reasons for selecting Sestek as our solution partner. During the project implementation, we saw that its technically competent team understands our needs and is capable of guiding us throughout the process. Thanks to Sestek solutions, we reply our customers’ requests in the fastest ways, without keeping them waiting on the other side of the line."
Gökhan PaçalıTeknosa Customer Services Manager
“
"As QNB Finansbank, we knew that we need to listen to customers more accurately. After comparing the services available, we settled on Sestek’s Speech Enabled IVR. With the solution, we have achieved satisfactory results in our call center operations. Speech Enabled IVR recognizes natural speech with high accuracy. It also offers intent recognition for better meeting customer needs. In addition to the positive feedback from both our call center agents and our customers, we have also benefited from continuous and quick support from Sestek. The team has been accessible and helpful whenever we needed them."
Mehmet Kürşad DemirkolQNB Finansbank Executive Vice President
“
"We implemented Vocal Passphrase technology at Turkish Telecom Contact Center to allow our customers securely and easily complete various transactions without losing time with traditional security questions. When we decided to carry out this project, Vocal Passphrase was a new technology and choosing the right technology provider was an important decision to make. Sestek’s expertise in the speech technology field and continuous R&D efforts played an important part in our decision. Rapid increase in the number of registered voice prints and positive feedback we get from our customers prove that we made the right decision."
Eniz AkdağTurkish Telecom Call Center
“
"As a result of our quality approach, we closely follow developments in technology in order to deliver improved services. Implementing Sestek Speech Analytics in our call center helped us obtain crucial data that directly influences our performance management. Since we see Sestek as a partner rather than a vendor, we engaged in interactive communication during the project. Our continuous feedback contributed to the development of new modules for Sestek Speech Analytics."
Çağlayan BakaçhanGaranti Pension Executive Vice President
