OUR NEW BRAND
New Generation Conversational Automation Platform
Years in Conversational Tech
Speech Recognition Accuracy
Customers in 16 Countries
Project Delivery Rate
3 Stages of The Conversational Customer Journey
Automate customer processes, evaluate agent performances objectively and ensure your operations are 100% efficient.
Benefit from the most trusted security feature; the human voice, to provide fast, more secure customer services.
Analyze all customer-to-agent, customer-to-bot communications and understand the root cause behind customer issues.
Our Solution Suites
"By using Sestek's solutions we get crucial insights about customer satisfaction and agent performance. This helps us greatly to increase customer satisfaction."INGHead of Contact Center Complaint Management and Branch Operations Management
"Sestek's conversational IVR removes complicated IVR menus with voice-guided navigation for our customers. This allows them to complete their transactions faster and easier."TEB BNP ParibasHead of Joint Contact Center
"With Sestek's solutions, we have increased efficiency at our call center operations. With the intent recognition feature, we now can meet customer needs better."QNB FinansbankExecutive Vice President
"We implemented Sestek's Conversational Biometrics solutions at our contact center to allow our customers complete transactions securely and easily without traditional security questioning. The positive feedback we get from our customers prove that we made the right decision."Turk TelekomCall Center Operations Director
"Implementing Sestek's Speech Analytics at our contact center, we can get crucial data that directly affects our agent performance management efforts."Garanti PensionExecutive Vice President
We Partnered with QNB Finansbank and helped them to simplify their IVR Navigation
We Helped Digitize the Contact Center of YapıKredi, Turkey’s First Private Bank
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This project has indirectly received funding from the European Union’s Horizon 2020 research and innovation programme under REACH Incubator (Grant Agreement no. 951981)
As SESTEK, in this project, we are doing Indoor Speech Activity Detection for CERTH, the largest research center in Greece, within the scope of the REACH Incubator Program.