OUR NEW BRAND
Key Figures
22
Years in Conversational Tech
>95%
Speech Recognition Accuracy
200+
Customers in 16 Countries
100%
Project Delivery Rate
3 Stages of The Conversational Customer Journey
Automate
Automate customer processes, evaluate agent performances objectively and ensure your operations are 100% efficient.
Authenticate
Benefit from the most trusted security feature; the human voice, to provide fast, more secure customer services.
Analyze
Analyze all customer-to-agent, customer-to-bot communications and understand the root cause behind customer issues.
Our Solution Suites
CONVERSATIONAL
AI
Sestek Conversational AI helps businesses boost their performance by raising automation rates and minimizing labor costs.
CONVERSATIONAL BIOMETRICS
Conversational Biometrics empowers users to verify their identity via their voice, improving customer experience with higher security and faster verification.
CONVERSATIONAL ANALYTICS
The ideal tool to understand customers: It collects, analyzes and makes sense out of interaction data from multi-channels.
TESTIMONIALS
We Partnered with QNB Finansbank and helped them to simplify their IVR Navigation
TESTIMONIALS
We Helped Digitize the Contact Center of YapıKredi, Turkey’s First Private Bank
From Single-Use Bots to Intelligent One-for-All Bots
The software which performs repetitive, automated and predefined tasks is named as “bot”. When we hear the word “bot”, it is highly likely that most of us first think of chatbots. Probably the first thing…
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5 Tips for Effective Quality Management Implementation
The predominant way to achieve quality is prevention, not correction. So, it is vital to establish an effective quality management process to prevent situations that may spoil the quality. In this piece, we…
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This project has indirectly received funding from the European Union’s Horizon 2020 research and innovation programme under REACH Incubator (Grant Agreement no. 951981)
As SESTEK, in this project, we are doing Indoor Speech Activity Detection for CERTH, the largest research center in Greece, within the scope of the REACH Incubator Program.
