With our patented conversational AI and Analytics solutions, we help businesses deliver better experiences for their customers and their agents.
“We are delighted with SESTEK Speech Analytics and highly recommend it to our friends and colleagues. The tool has proven a valuable asset for our team, enabling us to gain deeper insights into our customer interactions and identify areas where we can improve our performance.”
With our 20+ years of experience, we are proud of our project delivery rate of 100%.
Our speech recognition accuracy rate is >97% in real world environment. Higher rate of accuracy means better insights from customer conversations.
On-premise, on public cloud or on private cloud, our solutions are ready to be deployed anywhere.
We are always in close contact with our customers to understand their pain points better and tailor our solutions to fit their needs perfectly.
With our +100 R&D staff, we develop all of our products and core technologies in-house.
Not only for the customers but also for the business units involved, we provide a scalable, omnichannel, end to end conversational platform.
When you automate customer service tasks with AI, you can respond to customer inquiries around the clock. This improves customer experience and saves the most valuable asset in customer service: Agent time.Learn more
Knovvu Biometrics provide real-time authentication that is language, accent and content independent. Within matter of seconds, you can authorize customers using unique features of their voice that can not be replicated.Learn more
Analyze 100% of customer conversations. Understand and solve their problems in a heartbeat. Support your agents more efficiently. Improve your business better than your competitors.Learn more
Embrace the transformative potential of automation to streamline your quality management process, assist supervisors, and support agents with tangible and objective feedback.Learn more
Empower your customer support teams with the right information at the right time, leading to confident agents and satisfied customers.Learn more
Our market-leading speech recognition accuracy rate provides deeper analysis, more actionable insights and better results for your business.Learn more
Deliver human-like and personalized experiences to your customers and improve their conversational journeys.Learn more
Genesys Cloud CX customers can order now Knovvu Analytics with just few clicks in the Genesys’ marketplace.Read More
SESTEK, a global technology company specializing in conversational solutions, today announced that its Voice Biometrics solution is compliant with key Avaya Aura® solutions, authenticating callers within seconds using a state-of-the-art deep neural networRead More
Following our acquisition by Unifonic, we're proud to announce that we've officially become a WhatsApp Business partner. So, what does this mean for businesses?Read More
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