Improve Call Center
Experience

Sestek's Speech Enabled IVR helps
customers navigate through complex
menus smoothly by using their voice

 

Analyze All
Customer Interaction

Our Speech Analytics solution provides
valuable insights about customer issues
and agent performances

 

Get the Best Out of
Automation

Sestek's Chatbot helps you automate your
customer service, speed up your response
time, reduce your costs serving customers

Value We Provide

Efficiency and Performance

Increase Efficiency and Performance

Automate processes, evaluate performances objectively and ensure contact center operations are 100% efficient.

Actionable Insights

Make Decisions with Actionable Insights

Analyze all customer-to-agent, customer-to-bot communications and understand the root cause behind customer issues.

Fraud-free Operations

Run Fraud-free Operations Smoothly

Benefit from the most trusted security feature; the human voice, to provide fast, more secure customer services.

"By using Sestek's solutions we get crucial insights about customer satisfaction and agent performance. This helps us greatly to increase customer satisfaction."

Murat TacerHead of ING Contact Center Complaint Management and Branch Operations Management

"Sestek's speech enabled IVR removes complicated IVR menus with voice-guided navigation for our customers. This allows them to complete their transactions faster and easier."

Özge TekalpHead of TEB BNP Paribas Joint Contact Center

"With Sestek's solutions, we have increased efficiency at our call center operations. With the intent recognition feature, we now can meet customer needs better."

Mehmet Kürşad DemirkolQNB Finansbank Executive Vice President

"We implemented Sestek's Voice Biometrics solutions at our contact center to allow our customers complete transactions securely and easily without traditional security questioning. The positive feedback we get from our customers prove that we made the right decision."

Eniz AkdağTurkish Telecom Call Center

"Implementing Sestek's Speech Analytics at our contact center, we can get crucial data that directly affects our agent performance management efforts."

Çağlayan BakaçhanGaranti Pension Executive Vice President

Some of Our Clients

Boost Call Center Performance with AI and Agent Collaboration

As AI continues to rise, it radically changes how work gets done. From consumer goods to telecommunications, from healthcare to financial services, an increasing number of businesses use AI to improve productivity. This brings along a question: Will AI replace humans?

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The Rise of Conversational Technologies in Gaming

As voice is transforming into a natural interface for us, more industries are including conversational technologies in their applications. The gaming industry is among them. Lately, Hasbro released a voice-activated version of its popular board game Monopoly. The game allows players to..

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