Automate processes, increase self-service, cut down operational costs
Benefit from the most trusted security feature; the human voice
Our Solutions for the Conversational Customer Journey
Automate processes, evaluate performances objectively and ensure contact center operations are 100% efficient.
Benefit from the most trusted security feature; the human voice, to provide fast, more secure customer services.
Analyze all customer-to-agent, customer-to-bot communications and understand the root cause behind customer issues.
"By using Sestek's solutions we get crucial insights about customer satisfaction and agent performance. This helps us greatly to increase customer satisfaction."INGHead of Contact Center Complaint Management and Branch Operations Management
"Sestek's conversational IVR removes complicated IVR menus with voice-guided navigation for our customers. This allows them to complete their transactions faster and easier."TEB BNP ParibasHead of Joint Contact Center
"With Sestek's solutions, we have increased efficiency at our call center operations. With the intent recognition feature, we now can meet customer needs better."QNB FinansbankExecutive Vice President
"We implemented Sestek's Conversational Biometrics solutions at our contact center to allow our customers complete transactions securely and easily without traditional security questioning. The positive feedback we get from our customers prove that we made the right decision."Turk TelekomCall Center Operations Director
"Implementing Sestek's Speech Analytics at our contact center, we can get crucial data that directly affects our agent performance management efforts."Garanti PensionExecutive Vice President
The Pillar of a Successful Conversational Journey: Speech Recognition
Conversational technologies transform the customer journey. By allowing customers to use their own words to interact with systems, conversational technologies offer the most natural communication method. And the conversational journey..
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Choosing the Right Quality Management Method
No doubt about it, quality management is a must for call centers to ensure effective customer services. Providing high-quality services require call centers to identify calls that are failing to meet quality standards. Only by doing so can they detect areas that need..
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