Conversational
AI

Automate processes, increase self-service, cut down operational costs

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Conversational
Analytics

Analyze customer conversations, find the root cause behind issues

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Conversational
Biometrics

Benefit from the most trusted security feature; the human voice

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Our Solutions for the Conversational Customer Journey

Efficiency and Performance

Automate

Automate processes, evaluate performances objectively and ensure contact center operations are 100% efficient.

Fraud-free Operations

Authenticate

Benefit from the most trusted security feature; the human voice, to provide fast, more secure customer services.

Actionable Insights

Analyze

Analyze all customer-to-agent, customer-to-bot communications and understand the root cause behind customer issues.

"By using Sestek's solutions we get crucial insights about customer satisfaction and agent performance. This helps us greatly to increase customer satisfaction."

INGHead of Contact Center Complaint Management and Branch Operations Management

"Sestek's conversational IVR removes complicated IVR menus with voice-guided navigation for our customers. This allows them to complete their transactions faster and easier."

TEB BNP ParibasHead of Joint Contact Center

"With Sestek's solutions, we have increased efficiency at our call center operations. With the intent recognition feature, we now can meet customer needs better."

QNB FinansbankExecutive Vice President

"We implemented Sestek's Conversational Biometrics solutions at our contact center to allow our customers complete transactions securely and easily without traditional security questioning. The positive feedback we get from our customers prove that we made the right decision."

Turk TelekomCall Center Operations Director

"Implementing Sestek's Speech Analytics at our contact center, we can get crucial data that directly affects our agent performance management efforts."

Garanti PensionExecutive Vice President

TESTIMONIALS

We Partnered with Arçelik to Develop World’s First Turkish Speaking Smart Assistant

TESTIMONIALS

We Helped Digitize the Contact Center of YapıKredi, Turkey’s First Private Bank

Other Resources

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Read Our Case Studies

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Some of Our Clients

Reducing Customer Complaints with Speech Analytics

Customer satisfaction is the key factor behind the success of a business. The more satisfied a customer is, the higher the chances they become loyal customers. This means they will stay with your brand and spend more than others..

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Where Will Rapidly Digitized Customers Take the Insurance Industry

Insurance is among the most affected sectors by COVID-19. In such crises, uncertain conditions increase customer concerns, and this means huge spikes in customer contacts, claims, and complaints..

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