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Key Figures

22
Years in Conversational Tech

>95%
Speech Recognition Accuracy

200+
Customers in 16 Countries

100%
Project Delivery Rate

3 Stages of The Conversational Customer Journey

Automate

Automate

Automate customer processes, evaluate agent performances objectively and ensure your operations are 100% efficient.

Authenticate

Authenticate

Benefit from the most trusted security feature; the human voice, to provide fast, more secure customer services.

Analyze

Analyze

Analyze all customer-to-agent, customer-to-bot communications and understand the root cause behind customer issues.

Find Out How AI-powered Conversational Solutions
Can Help You

Our Solution Suites

CONVERSATIONAL
AI

Sestek Conversational AI helps businesses boost their performance by raising automation rates and minimizing labor costs.

CONVERSATIONAL BIOMETRICS

Conversational Biometrics empowers users to verify their identity via their voice, improving customer experience with higher security and faster verification.

CONVERSATIONAL ANALYTICS

The ideal tool to understand customers: It collects, analyzes and makes sense out of interaction data from multi-channels.

Some of Our Clients

"By using Sestek's solutions we get crucial insights about customer satisfaction and agent performance. This helps us greatly to increase customer satisfaction."

INGHead of Contact Center Complaint Management and Branch Operations Management

"Sestek's conversational IVR removes complicated IVR menus with voice-guided navigation for our customers. This allows them to complete their transactions faster and easier."

TEB BNP ParibasHead of Joint Contact Center

"With Sestek's solutions, we have increased efficiency at our call center operations. With the intent recognition feature, we now can meet customer needs better."

QNB FinansbankExecutive Vice President

"We implemented Sestek's Conversational Biometrics solutions at our contact center to allow our customers complete transactions securely and easily without traditional security questioning. The positive feedback we get from our customers prove that we made the right decision."

Turk TelekomCall Center Operations Director

"Implementing Sestek's Speech Analytics at our contact center, we can get crucial data that directly affects our agent performance management efforts."

Garanti PensionExecutive Vice President

TESTIMONIALS

We Partnered with QNB Finansbank and helped them to simplify their IVR Navigation

TESTIMONIALS

We Helped Digitize the Contact Center of YapıKredi, Turkey’s First Private Bank

Other Resources

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5 Tips for Effective Quality Management Implementation

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This project has indirectly received funding from the European Union’s Horizon 2020 research and innovation programme under REACH Incubator (Grant Agreement no. 951981)
As SESTEK, in this project, we are doing Indoor Speech Activity Detection for CERTH, the largest research center in Greece, within the scope of the REACH Incubator Program.

Sestek 2021 Certification Badge