Knovvu Analytics

Understand Your Customers Better than Your Competitors.

Analyze all customer conversations, at every customer channel. Benefit from 100% fresh and authentic data to help you improve experiences.

Contact Us See How It Works
Benefits
  • Pinpoint Root Causes

    Using statistical comparison tool, granular differences between top-performing agents and others can be identified instantly.

  • Elevate Quality Management

    Script adherence, acoustic indicators and sentimental features can be monitored automatically. So that supervisors can have full visibility of agent performance for objective feedback.

  • Act in Real Time

    Knovvu Analytics present real-time sentiment analysis, real-time notifications to supervisors and real-time triggers for API actions.

Case Study

Webhelp Increases Call Quality With Speech Analytics

Using Speech Analytics technology, Webhelp was able to monitor and analyze 100% of all calls and gained actionable insights to train agents for better customer experiences.

  • 100%

    of all customer agent interactions monitored

  • 86%

    Agent interruption rates were decreased

  • 7%

    Call quality scores were increased

“Customer calls hold important insights. Creating the right action plan through them, require objective analysis. Speech Analytics technology allows us to pinpoint areas that need improvement. And this has a direct influence on customer experience”

CEO Webhelp Turkey
Our Customers

Global Brands Trusting Knovvu Technologies

Product

Knovvu Analytics

Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback.

Watch Video
Why Knovvu?
Knovvu Analytics Differentiators
  • Higher Performance

    Knovvu Analytics deliver faster response times and faster query results than competition.

  • Multi-Tenancy

    Single solution supporting multi-tenancy for different teams, business units and operation.

  • No Code Required

    Users enjoy visual queries design without any code requirement.

  • Advanced Quality Management

    With the help of A.I., script adherence, acoustic indicators and sentimental features can be measured and scored objectively.

  • More Real Time

    Prohibited words, urgent customer inquiries, or regulatory issues can easily be identified to notify supervisors instantly.

  • Statistical Comparison

    Easily pinpoint what your best-performing agents are doing correctly. So that you can support agents-in-need effectively.

Key Figures

  • 20M

    Active
    Voiceprints

  • 40M

    Bot Conversations Managed
    Monthly

  • >95%

    Speech Recognition Accuracy

  • 400+

    Customers
    in 20
    Countries

  • 20M

    Customer
    Calls Analyzed
    Monthly

 
 
 
 
 
 

CONTACT

Improve Your Conversational Customer Journey

Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience

Contact Us

Thank you!

Thank you for your message. We’ll contact you soon.